Salesforce Agentforce Service Pricing 2026: Plans, Free Trial

Price Salesforce Agentforce Service as a configured service subscription: service users, the chosen edition, customer channels, self-service and AI usage. The public service pricing page currently presents Starter Suite, Pro Suite, Core, Advanced and Max. Edition-specific inclusions and purchase requirements matter more than the cheapest entry price.

Build the configuration before the total

For example, a service organization with ten support users, customer messaging and an authenticated portal needs the applicable user licenses and those channel/portal entitlements. Ask for each component in the quote, including implementation and any additional support plan. Most Salesforce products use annual contracts; the terms of the purchased subscription govern billing.

Budget the AI purchase model separately

Agentforce offers Flex Credit, conversation-based and per-user options. Describe the expected customer interactions and the contracted usage model when comparing AI costs. A service user license does not by itself establish unlimited autonomous customer conversations.

Existing customers should map older Service Cloud edition names to the current quote rather than assume an older named plan has the same inclusions. Compare the native configuration against the Zendesk and Intercom Salesforce options; those require their own service subscriptions and connector/API conditions.

Plans and prices

Sources: Service Cloud Customer Service Software Pricing | Salesforce

Cost for 5 agents