Jira Service Management Pricing 2026: Plans, Free Trial

Current Service Collection pricing for five agents, annual tiers, free customers, collaborators, peak-seat billing and usage-related costs.

Verified 18 October 2026

Jira Service Management cloud is currently sold within Atlassian Service Collection, together with Customer Service Management, Assets and Rovo. The apps are sold as one offering. Do not treat an older standalone JSM price or the pricing page’s default volume example as a five-agent quote.

What five agents cost

The current official calculator data, dated 13 October 2026, sets the first fifteen monthly agents at $26.90 each for Standard and $61.60 for Premium. Five full agents therefore cost $134.50 or $308 per month, respectively, before tax, discounts, Marketplace apps and paid usage. Free is limited to three agents; it does not provide three free seats within a five-agent paid subscription.

The annual four-to-five-agent tiers are $1,350 for Standard and $3,100 for Premium. Their monthly equivalents are $112.50 and about $258.33, but payment and commitment are annual. These amounts come from the pricing data supplied with the official calculator: monthly graduated agent rates and annual flat tiers, with monetary values converted from cents.

The page initially selects seventy-five agents. Its $21.50 Standard and $55.28 Premium displays are effective volume rates for that selection. Multiplying either by five produces the wrong small-team estimate. Enter the actual team count when obtaining the final order.

Customers and collaborators

Customers submit and follow requests without a Service Collection license. Responding agents need paid access. Jira users can assist through internal comments and watch tickets without a service-agent license. Separate Jira product access is distinct from the service-agent license; these users are not public-response agents. Read the review for the operational distinction.

Peak seats and additional usage

The licensing policy applies maximum quantity billing: monthly charges reflect the highest assigned seat count during the cycle. Removing a temporary agent does not reduce that period’s bill. Annual purchases use tiers.

Budget separately for paid automation, AI and asset usage where applicable. Core knowledge-base use requires an administrator to add Confluence, without a separate purchase; granting additional Confluence product access can create charges. Security add-ons and Marketplace connectors need their own scope. Compare alternatives, the SLA shortlist and the category.

Under 25 per month

ERPNext Manufacturing — ERPNext software is free; managed Frappe Cloud hosting starts at $5 per site per month. — ERPNext is free and open-source; hosting and implementation are separate cost components. Frappe Cloud Sites start at $5 per month, but that is.
Odoo Manufacturing — Standard starts at €24.90 per user per month billed yearly (€31.10 monthly). Odoo localises prices by visitor region; these are the EUR prices shown to a request from Finland. — Odoo Standard starts at €24.90 per user per month billed yearly; One App Free covers one app for unlimited users.
Tidio — $24.17 per month — Calculate four-agent Tidio costs at normal and triple usage, separating Growth human-conversation tiers from Lyro AI conversations and automatic upgrades.

25–99 per month

MRPeasy — $49 per user per month — MRPeasy Starter starts at $49 per user per month. The vendor lists Professional at $69, Enterprise at $99 and Unlimited at $149 per user per.
Re:amaze — $26.10 per team member per month — Four Re:amaze Basic users cost $116 monthly with unlimited human conversations. Add AI resolution overages separately for a normal and triple-volume month.

100 or more per month

ClearFeed — $24 per agent per month — ClearFeed: documented pricing and customer support buying decisions.
Crisp — $45 per workspace per month — Compare Crisp’s monthly workspace prices, included agents, AI credits and the cost for a five-agent team.
Deskpro — $39 per agent per month — Compare Deskpro Cloud seat minimums, branded help center limits and the five-agent cost case, with separately quoted Private deployment.
Drag — $12 per user per month — Drag: documented pricing and customer support buying decisions.
eDesk — $39 per agent per month — eDesk: documented pricing and customer support buying decisions.
Fluent Support — $90 per year — Compare Fluent Support’s annual site licenses, email piping allowances and a five-agent cost example.
Freshdesk — $19 per agent per month — Freshdesk Growth starts at $19 per agent/month annually. See Pro and Enterprise seat costs, Omni differences and Freddy AI charges.
Front — $25 per seat per month — Front Starter is $25 per seat monthly annually. See five-seat costs, the Professional upgrade and separate Copilot and Autopilot charges.
Gmelius — $25 per user per month — Gmelius: documented pricing and customer support buying decisions.
Gorgias — $10 per month — Gorgias Helpdesk starts at $10 monthly for 50 tickets and three seats. Model a five-agent team by workload, overages and separate AI interactions.
Help Scout — $25 per user per month — Help Scout starts at $25 per user monthly on annual billing. Compare a five-agent team, routing tiers, SLA limits and AI Answers costs.
HelpSpot — $899 per year for 3 agents — HelpSpot starts at $899 per year for three agents. Compare the five-agent annual tier, included features and the same price across hosting options.
Hiver — $25 per user per month — Hiver lists a Free plan at $0; paid plans start at $25 per user per month with annual billing. Compare five-user Growth, Pro and Elite totals, SLA warnings and seat increments.
HubSpot Service Hub — $7 per seat per month — Hub-based USD Service Hub costs and worked examples, with the separate EMEA flexible pricing schedule explained.
Intercom — $29 per seat per month — Current Intercom plan rates, five-agent seat calculations, and the separate Fin and Copilot meters.
Katana — $299/month for Core — Katana’s current page lists a Free plan and a Core plan starting at $299 per month, with additional pricing driven by sales orders, locations.
Keeping — $14 per user per month — Keeping: documented pricing and customer support buying decisions.
LiveAgent — $15 per agent per month — LiveAgent: documented pricing and customer support buying decisions.
Missive — $14 per user per month — Missive starts at $14 per user monthly annually. Five Productive users cost $120 monthly equivalent for rules, tasks and email escalation.
OpenMES — €500 net per installation per month (or €5 — OpenMES Enterprise costs €500 net monthly or €5,000 net annually for one installation. The annual option is €1,000 below twelve monthly.
Plain — $45 per user per month — Current Plain Foundation and Horizon prices, five and six paid-member examples, engineer viewer access, and workspace credit allowances.
qcadoo MES — PLN 145 per license per month — The official Polish pricing table lists BASIC at PLN 145 per license per month with annual prepayment and a five-license minimum, or PLN 165.
respond.io — $79 per month — respond.io: documented pricing and customer support buying decisions.
Richpanel — $99 per seat per month — Model four Richpanel seats and triple-volume AI consumption using annual versus monthly commitments, token credits and the mandatory AI minimum.
Salesforce Agentforce Service — $25 per user per month — Salesforce Agentforce Service: documented pricing and customer support buying decisions.
Sepasoft MES — $9 — Sepasoft publishes perpetual site-license module prices rather than a single MES subscription. Examples on the opened page include SPC at.
Suptask — $15 per agent per month — Compare Suptask annual and monthly agent prices, plan limits, integration billing and a five-agent cost example.
TeamSupport — $45 per month — TeamSupport: documented pricing and customer support buying decisions.
Trengo — €299 per month — Compare Trengo Boost and Pro prices, included users and conversations, add-on rates, and the cost for a five-agent team.
Tulip — $100 per interface per month — Essentials is $100 per interface per month and Professional is $250 per interface per month, billed annually, with a 10-interface minimum for.
Zammad — €7 per agent per month — Compare Zammad hosted agent rates, plan limits, AI call charges and annual self-hosted support packages.
Zendesk — $19 per agent per month — Zendesk starts at $19 per agent/month on annual billing. Compare five-agent Support and Suite costs, Copilot and automated resolution charges.
Zoho Desk — $7 per user per month — Zoho Desk Express starts at $7 per user/month annually. See a five-user calculation, upgrade triggers and separate AI cost models.

Quote-only or no published price

Document360 Pricing 2026: Plans and 5-Agent Cost — Document360 publishes tailored pricing. Specify editors, reviewers, reader allowances, languages, mixed access, SSO and helpdesk handoff before comparing cost.
Helpjuice Pricing 2026: Plans, Free Trial and 5-Agent Cost — Helpjuice: documented pricing and customer support buying decisions.
Opcenter Execution Pricing 2026: Plans, Licensing and Free Trial — Public prices and named subscription plans are not shown on the opened Siemens product page. Siemens directs buyers to contact its team for.
Plex MES Pricing 2026: Plans, Licensing — Plex publishes an annual subscription fee but no price; pricing depends on selected plants, modules and deployment requirements.
Pylon Pricing 2026: Plans, Free Trial and 5-Agent Cost — Published Pylon seat amounts, qualified five and six-seat calculations, account timeline add-on, and the contract terms still requiring a quote.
ServiceNow Customer Service Management Pricing 2026: Plans — Compare the CSM Advanced and Prime packages, the published custom-quote model and the five-agent buying case.
Wati Pricing 2026: Plans, Free Trial and 5-Agent Cost — Compare Wati Growth, Pro and Business seat allowances, usage limits, message charges and the five-agent cost calculation.

Plans and prices

Prices as of October 2026
Plan	Price	Billing	Limits	Included
Standard	$21.5 USD per agent per month	Not stated	—	Everything you need to get started; Rovo Agents, search and chat, for AI-powered employee support, operations, and customer service; Custom-branded help center
Premium	$55.28 USD per agent per month	Not stated	—	Advanced Asset Management and Configuration; Virtual service agent; Advanced AIOps capabilities
Enterprise	Not published	—	—	—

Sources: Service Collection Pricing: Free and Paid Plans | Atlassian

Cost for 5 agents

Plan	Per month	Per year	Note
Standard (Not stated)	$107.5 USD	$1,290 USD	—
Premium (Not stated)	$276.4 USD	$3,316.8 USD	—

Pricing questions

How much does Jira Service Management cost?

Jira Service Management starts at $21.50 per agent per month, Standard.

Does Jira Service Management have a free plan?

Jira Service Management has a free plan.

Is there a free trial for Jira Service Management?

Jira Service Management offers a 14-day free trial.

What is the cheapest listed Jira Service Management plan?

Standard starts at USD 21.5 per agent per month.

How much does Jira Service Management cost for 5 agents?

Standard totals USD 107.5 per month equivalent and USD 1,290 per year.