| Freshdesk | Formal ticketing with prioritization, assignment and tracking; standalone Freshdesk is distinct from Freshdesk Omni.[1] | Growth includes the customer portal and knowledge base, giving an email team a published self-service destination.[2] | Freshdesk standalone provides email ticketing and a basic web channel for knowledge/ticket forms. Advanced live chat and AI chat are Freshdesk Omni scope.[2] [3] | Growth and above include automation; event/time rules can change ticket routing and notify teams, with exact actions depending on entitlement.[2] [4] [5] | Standalone Growth is $19/agent/month annually. Pro is $55 and Enterprise $89. Omni is a separate SKU: its Growth annual rate is $29/agent/month. · as of October 2026[2] [6] |
|---|
| Zendesk | Formal email ticketing with ticket routing, analytics dashboards, automations and triggers; Suite adds omnichannel routing.[7] [8] | Suite Team includes one help center and up to 50 AI-powered automated answers. Zendesk describes the separate Support plan as email-based support; a public knowledge base is in Suite Team.[9] [10] | Support Team: email and ticketing. Suite Team adds messaging/live chat and telephony; these broader channels require the $55-per-agent/month annual Suite tier.[9] | Support Team includes ticket routing, pre-written responses, automations and triggers. Suite Team retains these and adds omnichannel routing.[9] | Support Team starts at $19 per agent/month paid yearly for email ticketing; Suite Team is $55 per agent/month paid yearly when the team needs the help center, messaging/live chat or telephony. Zendesk also describes seat, usage-feature and add-on charges. · as of October 2026[9] |
|---|
| Intercom | Shared inbox and ticketing system; Advanced adds round-robin assignment.[11] | Public help center on Essential; Advanced adds private and multilingual Help Center.[11] | Email, Messenger, live chat and in-app chats; outbound channels such as WhatsApp and Phone have usage charges.[11] | Advanced adds workflow automation builder and round-robin assignment; Fin is charged per outcome.[11] | Essential $29 per seat/month plus $0.99 per Fin outcome; channel usage charges apply to email campaigns, SMS, WhatsApp and Phone. · as of October 2026[11] |
|---|
| Help Scout | Owned support conversations with teammate assignment and private notes for handoffs.[12] [13] [14] | Native Docs knowledge base; Free includes one Docs site. Additional annual-billing Docs sites are priced separately.[15] [16] | Shared email inbox and Beacon live chat. Paid plans also list WhatsApp, Instagram and Messenger.[15] [17] [18] | Standard and above support manual/automatic if-then rules for assignments, tags, replies and statuses.[19] | Free includes five users, one inbox and 100 contacts/month. Standard starts at $25/user/month annually, unlimited contacts. AI Answers and extra inboxes/Docs sites are separate cost components. · as of October 2026[15] [20] |
|---|
| Zoho Desk | Email ticketing; round-robin assignment; Enterprise adds skill-based assignment.[21] [22] | Public knowledge base starts at Standard; Professional adds multilingual knowledge. Express pricing must not be presented as including Standard self-service.[23] [24] | Express supports two email channels. Standard adds one website Business Messaging channel and five support email channels.[23] [25] | Express: one ticket workflow rule. Standard: five rules/module. Higher editions add more rules, departments and assignment methods.[23] | Express is $7/user/month annually or $9 monthly, capped at five users. Standard is a different tier when a public knowledge base or more workflow capacity is required. Regional prices vary. · as of October 2026[25] [26] [27] |
|---|
| Front | Shared inbox and ticketing; Starter has one channel type and up to 10 automation rules.[28] [29] | Starter includes a no-code public knowledge base; Enterprise adds a multi-language knowledge base.[28] | Starter supports a single channel type; Professional adds omnichannel email, SMS and social.[28] | Starter has up to 10 automation rules; Professional up to 20; Enterprise unlimited rules and macros. AI Autopilot is an add-on from $0.05/conversation.[28] | Starter $25 per seat/month, annually billed, up to 10 seats; Professional $65 up to 50 seats. AI and WhatsApp usage can add charges. · as of October 2026[28] [30] |
|---|
| Salesforce Agentforce Service | Native Salesforce Case Management in the service configuration; Advanced adds separately purchasable Agentforce and digital-channel capabilities.[31] | Core includes a self-service help center; fuller Knowledge Management entitlements remain edition-specific.[31] | Web and Email Case Capture; digital channels are available for purchase on Advanced and Max.[31] | Not documented[31] | Core service starts at $195 USD per user/month billed annually; Agentforce and digital channels can be additional purchases. · as of October 2026[31] |
|---|
| Jira Service Management | Customer requests enter through portal, email or chat and are managed with forms, workflows and queues.[32] | Embedded knowledge base on Free, with articles that can be recommended to customers for self-service.[32] | Customer portal, email and chat on Free; additional Service Collection capabilities vary by plan.[32] | Customizable forms, workflows and queues; Free includes 1,250 automation steps per subscription/month.[32] | Free for up to 3 agents; Standard $21.50 per agent/month. Annual billing is selected on the current pricing calculator. · as of October 2026[32] |
|---|
