Document360 publishes tailored pricing. Specify editors, reviewers, reader allowances, languages, mixed access, SSO and helpdesk handoff before comparing cost.
Verified
Document360 currently uses tailored quotes. The official pricing page does not publish a fixed plan price, editor minimum, authenticated-reader allowance or minimum commitment. Historical named-tier prices are not a reliable current purchasing figure. A support-agent seat calculation also misses the main units of this knowledge-base purchase.
Editors, reviewers and readers
The vendor names six quote drivers: team accounts, workspaces, languages, SSO/security requirements, public/private/mixed access and AI Premium Suite usage. Team accounts include editors and reviewers. Reader accounts provide login access to private content. Ask how normal-login, SSO and JWT-authenticated readers are counted in the proposed mixed-access deployment.
Reader-group capacity is a separate technical limit: the documentation permits five thousand readers per group. Nor does a public site’s anonymous audience establish an unlimited authenticated-reader allowance. Included quantities, additional reader packs and overage prices need explicit entries in the quote.
A concrete configuration to quote
Use this purchasing case: three editors, two reviewers, five hundred authenticated customer readers and two languages. Assume one main workspace, public setup articles, customer-only instructions, selected restricted categories, SSO and a Zendesk or Freshdesk support handoff. Request an itemized annual and monthly proposal for that configuration. No monetary total can be calculated from the current public page.
Require the proposal to state whether reviewers consume the same paid entitlement as editors, how reader counts grow, what two languages include, and whether SSO and reader groups are included. Name the billing term, minimum purchase, renewal basis, migration scope and support package. These are unresolved commercial fields rather than zero-cost features.
Connected helpdesk and AI costs
The ticket deflector can create tickets through a connected Zendesk or Freshdesk account. Those products retain their own agent subscriptions. The deflector is configured for the main workspace and its languages; additional workspaces require separate workflow planning.
Ask separately for translation character credits, AI search/chat allowances and optional AI tools. A translated source update can consume further work and usage; public documentation does not provide this configuration’s complete allowance or overage price. Read the review, compare Document360 alternatives, and use the knowledge-base comparison or category.
