Zammad Hosted Starter v2 starts at €7 per agent per month with annual billing, or €9 with monthly billing. Professional v2 is €16 annually or €18 monthly per agent; Plus v2 is €25 annually or €27 monthly per agent. Hosted rates exclude VAT. The official pricing page lists no minimum term for monthly subscriptions and a one-year term for annual subscriptions.
What five agents cost
Five Starter v2 agents cost €35 per month equivalent on annual billing (€420 for the year) , or €45 for a monthly subscription. Starter v2 is capped at five agents. This example excludes VAT and optional AI usage.
Five Professional v2 agents cost €80 per month equivalent annually or €90 monthly. The plan caps at 35 agents and adds Chat, Telegram, SLAs, individual roles and ticket objects, a monolingual Knowledge Base, and optional AI features. Five Plus v2 agents cost €125 per month equivalent annually or €135 monthly. Plus has unlimited agents, phone support, Facebook and WhatsApp channels, Core Workflows, multilingual Knowledge Base and Standard Reporting.
Optional AI usage
AI features can be enabled individually and cost €0.03 per AI call . A call is an interaction with an AI feature, such as generating a ticket summary. Add the actual number of calls to the seat total; this example assumes none.
Self-hosted support packages
Self-hosted Zammad runs on the customer’s servers, and the customer is responsible for updates, backups and availability. The published annual support packages are Business at €2,999 with 15 service requests, Enterprise at €5,999 with 45 service requests, and Corporation at €9,999 with 95 service requests. The published prices are annual support package prices. All exclude VAT.
Business lists weekday email support from 9:00 to 17:00 CET with a six-hour maximum response time. Enterprise adds an initial assessment, weekday service from 8:00 to 18:00 CET, email and phone support, a four-hour maximum response time and a 5% discount on additional services. Corporation lists weekday service from 8:00 to 20:00 CET, a two-hour maximum response time, patch-level, minor-release and security-patch updates, and a 10% discount on additional services.
Compare the Zammad alternatives for regional hosting choices and the EU-hosting shortlist , or return to customer support software .
25–99 per month MRPeasy — $49 per user per month — MRPeasy Starter starts at $49 per user per month. The vendor lists Professional at $69, Enterprise at $99 and Unlimited at $149 per user per.Re:amaze — $26.10 per team member per month — Four Re:amaze Basic users cost $116 monthly with unlimited human conversations. Add AI resolution overages separately for a normal and triple-volume month.100 or more per month ClearFeed — $24 per agent per month — ClearFeed: documented pricing and customer support buying decisions.Crisp — $45 per workspace per month — Compare Crisp’s monthly workspace prices, included agents, AI credits and the cost for a five-agent team.Deskpro — $39 per agent per month — Compare Deskpro Cloud seat minimums, branded help center limits and the five-agent cost case, with separately quoted Private deployment.Drag — $12 per user per month — Drag: documented pricing and customer support buying decisions.eDesk — $39 per agent per month — eDesk: documented pricing and customer support buying decisions.Fluent Support — $90 per year — Compare Fluent Support’s annual site licenses, email piping allowances and a five-agent cost example.Freshdesk — $19 per agent per month — Freshdesk Growth starts at $19 per agent/month annually. See Pro and Enterprise seat costs, Omni differences and Freddy AI charges.Front — $25 per seat per month — Front Starter is $25 per seat monthly annually. See five-seat costs, the Professional upgrade and separate Copilot and Autopilot charges.Gmelius — $25 per user per month — Gmelius: documented pricing and customer support buying decisions.Gorgias — $10 per month — Gorgias Helpdesk starts at $10 monthly for 50 tickets and three seats. Model a five-agent team by workload, overages and separate AI interactions.Help Scout — $25 per user per month — Help Scout starts at $25 per user monthly on annual billing. Compare a five-agent team, routing tiers, SLA limits and AI Answers costs.HelpSpot — $899 per year for 3 agents — HelpSpot starts at $899 per year for three agents. Compare the five-agent annual tier, included features and the same price across hosting options.Hiver — $25 per user per month — Hiver lists a Free plan at $0; paid plans start at $25 per user per month with annual billing. Compare five-user Growth, Pro and Elite totals, SLA warnings and seat increments.HubSpot Service Hub — $7 per seat per month — Hub-based USD Service Hub costs and worked examples, with the separate EMEA flexible pricing schedule explained.Intercom — $29 per seat per month — Current Intercom plan rates, five-agent seat calculations, and the separate Fin and Copilot meters.Katana — $299/month for Core — Katana’s current page lists a Free plan and a Core plan starting at $299 per month, with additional pricing driven by sales orders, locations.Keeping — $14 per user per month — Keeping: documented pricing and customer support buying decisions.LiveAgent — $15 per agent per month — LiveAgent: documented pricing and customer support buying decisions.Missive — $14 per user per month — Missive starts at $14 per user monthly annually. Five Productive users cost $120 monthly equivalent for rules, tasks and email escalation.OpenMES — €500 net per installation per month (or €5 — OpenMES Enterprise costs €500 net monthly or €5,000 net annually for one installation. The annual option is €1,000 below twelve monthly.Plain — $45 per user per month — Current Plain Foundation and Horizon prices, five and six paid-member examples, engineer viewer access, and workspace credit allowances.qcadoo MES — PLN 145 per license per month — The official Polish pricing table lists BASIC at PLN 145 per license per month with annual prepayment and a five-license minimum, or PLN 165.respond.io — $79 per month — respond.io: documented pricing and customer support buying decisions.Richpanel — $99 per seat per month — Model four Richpanel seats and triple-volume AI consumption using annual versus monthly commitments, token credits and the mandatory AI minimum.Salesforce Agentforce Service — $25 per user per month — Salesforce Agentforce Service: documented pricing and customer support buying decisions.Sepasoft MES — $9 — Sepasoft publishes perpetual site-license module prices rather than a single MES subscription. Examples on the opened page include SPC at.Suptask — $15 per agent per month — Compare Suptask annual and monthly agent prices, plan limits, integration billing and a five-agent cost example.TeamSupport — $45 per month — TeamSupport: documented pricing and customer support buying decisions.Trengo — €299 per month — Compare Trengo Boost and Pro prices, included users and conversations, add-on rates, and the cost for a five-agent team.Tulip — $100 per interface per month — Essentials is $100 per interface per month and Professional is $250 per interface per month, billed annually, with a 10-interface minimum for.Zendesk — $19 per agent per month — Zendesk starts at $19 per agent/month on annual billing. Compare five-agent Support and Suite costs, Copilot and automated resolution charges.Zoho Desk — $7 per user per month — Zoho Desk Express starts at $7 per user/month annually. See a five-user calculation, upgrade triggers and separate AI cost models.Quote-only or no published price Document360 Pricing 2026: Plans and 5-Agent Cost — Document360 publishes tailored pricing. Specify editors, reviewers, reader allowances, languages, mixed access, SSO and helpdesk handoff before comparing cost.Helpjuice Pricing 2026: Plans, Free Trial and 5-Agent Cost — Helpjuice: documented pricing and customer support buying decisions.Opcenter Execution Pricing 2026: Plans, Licensing and Free Trial — Public prices and named subscription plans are not shown on the opened Siemens product page. Siemens directs buyers to contact its team for.Plex MES Pricing 2026: Plans, Licensing — Plex publishes an annual subscription fee but no price; pricing depends on selected plants, modules and deployment requirements.Pylon Pricing 2026: Plans, Free Trial and 5-Agent Cost — Published Pylon seat amounts, qualified five and six-seat calculations, account timeline add-on, and the contract terms still requiring a quote.ServiceNow Customer Service Management Pricing 2026: Plans — Compare the CSM Advanced and Prime packages, the published custom-quote model and the five-agent buying case.Wati Pricing 2026: Plans, Free Trial and 5-Agent Cost — Compare Wati Growth, Pro and Business seat allowances, usage limits, message charges and the five-agent cost calculation.Plans and prices Prices as of October 2026 Plan Price Billing Limits Included Starter v2 €7 EUR per agent per month Billed annually Maximum 5 max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS Starter v2 €9 EUR per agent per month Billed monthly Maximum 5 max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS Professional v2 €16 EUR per agent per month Billed annually Maximum 35 max. 35 agents; Channels: Email, Web Form, SMS, Chat, Telegram; Service Level Agreements (SLAs) Professional v2 €18 EUR per agent per month Billed monthly Maximum 35 max. 35 agents; Channels: Email, Web Form, SMS, Chat, Telegram; Service Level Agreements (SLAs) Plus v2 €25 EUR per agent per month Billed annually — Unlimited agents Plus v2 €27 EUR per agent per month Billed monthly — Unlimited agents
Sources: Zammad Pricing Plans | Helpdesk & Ticketing from €7/mo
Cost for 5 agents Plan Per month Per year Note Starter v2 (Billed annually) €35 EUR €420 EUR — Starter v2 (Billed monthly) €45 EUR €540 EUR — Professional v2 (Billed annually) €80 EUR €960 EUR — Professional v2 (Billed monthly) €90 EUR €1,080 EUR — Plus v2 (Billed annually) €125 EUR €1,500 EUR — Plus v2 (Billed monthly) €135 EUR €1,620 EUR —
Pricing questions How much does Zammad cost? Zammad starts at €7 per agent per month, Starter v2.
Is there a free trial for Zammad? Zammad offers a 30-day free trial.
What is the cheapest listed Zammad plan? Starter v2 starts at EUR 7 per agent per month, billed annually.
How much does Zammad cost for 5 agents? Starter v2 totals EUR 35 per month equivalent and EUR 420 per year.
What does Zammad's Starter v2 plan include? Starter v2 includes max. 5 agents, Email support (8x5, CET), Channels: Email, Web Form, SMS.
