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Compare branded portals, sender identity and staff access across Deskpro, Zendesk, Freshdesk, Zoho Desk and Gorgias.
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5 of 5 publish a price · 1 offer a free plan · 5 offer a free trial
Why it ranks here: Deskpro scales branded Help Centers from three on Team to ten on Professional and unlimited on Enterprise.
Not a fit if: you need more than ten Help Centers on Professional; the higher allowance requires Enterprise.
Why it ranks here: Freshdesk Pro supports five product portals and Enterprise removes the cap, with separate URLs and product mailboxes.
Not a fit if: you need agent workspace restrictions without Enterprise; Freshdesk requires Enterprise for those restrictions, and customer and contact records stay outside those boundaries.
Why it ranks here: Zendesk Suite includes five brands on Growth and Professional, rising to 300 on Enterprise and Enterprise Plus.
Not a fit if: you need brand-based restrictions on end-user and organization records; Zendesk brand membership restricts ticket access while those records remain global to the instance.
Why it ranks here: Zoho Desk Enterprise creates branded Help Centers for departments and initially includes 50 departments.
Not a fit if: you need Contacts and Accounts restricted by brand department; Zoho Desk keeps them organization-wide.
Why it ranks here: Gorgias lets teams create multiple brand-named Help Centers after trial, with no per-account center limit stated.
Not a fit if: you need store views to restrict agent access by brand; Gorgias gives every role access to tickets and customer profiles.
Start with Deskpro for a clearly quantified branded-help-center configuration, Freshdesk for product-based portals, Zendesk for a large portfolio of help centers, and Zoho Desk for a department-based operation already using Zoho. Gorgias suits ecommerce brands that need store-specific channels and branded Help Centers in one shared helpdesk. Buy the number of portals and permission model your brands need. A second logo does not create a second customer database.
| Product | Strongest fit | Deciding capability | Configuration boundary |
|---|---|---|---|
| Deskpro | Several distinct branded help centers | Brand-specific ticket access | 3 centers on Team, 10 on Professional; Professional minimum 10 agents |
| Freshdesk | Product-based customer support | Portal, mailbox and content per product | 5 products on Pro; unlimited on Enterprise |
| Zendesk | Many help centers in one support platform | Enterprise allowance of 300 brands/help centers | Growth/Professional allowance is 5; user records remain global |
| Zoho Desk | Department-based brands in a Zoho operation | Branded Help Center per department | Enterprise multibrand entitlement; 50 included departments initially |
| Gorgias | Ecommerce brands in one shared helpdesk | Store-specific chat, email signatures and branded Help Centers | All Helpdesk plans; no numerical Help Center cap or brand access isolation documented |
The Cloud plan table provides a direct planning ladder: three, ten and unlimited help centers. Brand permissions can restrict agents to permitted tickets. Choose this route when different teams need their own support presentation and ticket access; require a separate design if independent customer records are mandatory.
Multiple product portals combine distinct URLs, mailboxes and knowledge content with one agent interface. Pro's five-product allowance fits a smaller portfolio. Enterprise removes that product limit and offers workspaces enabled on request. Workspaces restrict operational access, but contacts are not automatically workspace-scoped.
Zendesk's documented brand allowances make Enterprise relevant to large portfolios. Department-space membership controls ticket access; users and organizations remain global. Budget for the actual Suite configuration rather than assuming a five-brand plan expands with another custom domain.
Zoho's multibrand model gives brand departments their own Help Centers and a choice of shared or separate portal registration. Department agent assignment controls tickets. Contacts and Accounts use separate organization-wide sharing rules, so unique portal registration is not independent customer-record isolation.
Gorgias supports unlimited brands on all plans in one helpdesk. Its Chat documentation supports a separate integration for each store, and email signatures can be set per email integration. Direct Gmail/Outlook connections are Basic or Pro; Advanced and Enterprise use forwarding, while signatures and Chat are available on all Helpdesk plans. Separate brand-named Help Centers can be duplicated for multiple stores; Help Centers are available after trial on all plans, with no numerical cap stated. Use Gorgias when store-specific channels and branded Help Centers are the deciding requirements.
A five-person support team with six brands exceeds Deskpro Team, Freshdesk Pro and Zendesk's five-brand allowance. Deskpro Professional accommodates ten centers but charges for at least ten agents; Freshdesk needs Enterprise for the product count; Zendesk needs its Enterprise brand allowance. Zoho requires Enterprise multibrand. Compare those configurations before multiplying a headline seat rate.
Test a customer who uses the same email in two brands. Inspect the restricted agent's tickets, contact search, private notes and outgoing sender. Portal branding, staff ticket permissions and customer-record isolation are three separate buying decisions.
Compare B2B customer portals, multiple ecommerce stores and SLA management, or return to customer support software.
We compare official product documentation, plan tables and integration listings for this buying situation. Item order expresses the stated editorial fit. Each capability cell names the relevant configuration and its sources; no numeric quality scores or invented hands-on tests are used. Sources checked in the manual October 2026 research batch.
| Product | Branded portals and plan limits | Separate brand email identity | Agent access by brand | Separate customer records by brand |
|---|---|---|---|---|
| Deskpro | Deskpro Cloud: Team includes 3 branded help centers; Professional 10; Enterprise unlimited. Professional has a ten-agent minimum. Each center has its own brand presentation and knowledge content.[1] [2] | Cloud Professional: own support email addresses plus brand-specific email templates and department/brand routing. Older-version setup documentation supports the configuration; acknowledgement, reset and survey identity need current trial verification.[1] [3] [4] | Cloud Professional multi-brand configuration: agents can be restricted to permitted brands’ tickets. Customer-profile and contact-search isolation are unspecified in checked current sources.[2] | Not documented[2] [5] |
| Freshdesk | Freshdesk Pro supports 5 products; Enterprise unlimited. Each product can have its own portal, URL, mailbox and knowledge content. The agent interface is shared; workspace restrictions are a separate Enterprise configuration.[6] [7] | Enterprise six-product configuration: each product can have its own incoming and outgoing support mailbox plus portal URL. Configure product support email and forwarding; the shared agent UI remains account-wide.[6] | Enterprise Workspaces, enabled on request: map agents to selected workspaces to restrict their tickets and configuration. Customer/contact records are not automatically scoped to those workspaces; custom roles or an app are separate controls.[7] | Workspaces can share the same contact/company records. Contacts remain shared across workspaces by default; hiding the Contacts page and restricting search leaves same-email customer identities shared across brands.[7] |
| Zendesk | Suite Growth/Professional: 5 brands and help centers; Enterprise/Enterprise Plus: up to 300. Branding and content are per help center; user and organization records remain global to the instance.[8] [9] | Suite Enterprise six-brand configuration: associate support email addresses with each brand, forward external brand mailboxes, and send replies through their external identities. Account-level notifications are a separate configuration scope.[10] [8] | With multibrand department spaces, brand membership restricts ticket viewing/search/access; admins retain all-brand access and CC/follower exceptions expose specific tickets. Customer profile isolation is separate.[11] [9] | Within one Zendesk instance, end users and organizations are global and agents can view all end-user profiles. Brand ticket ACLs do not create separate brand-specific customer records; separate instances separate user management.[9] |
| Zoho Desk | Zoho Desk Enterprise: create branded Help Centers for departments; Enterprise initially includes 50 departments. Common versus Unique User Base controls portal registration, while Contacts and Accounts remain organization-wide modules.[12] [13] [14] [15] | Enterprise six-brand department configuration: forward each external support mailbox to its mapped alias and authenticate a brand-specific From address per department. Each department can set its own default sender; templates need the correct From field.[16] [14] [13] | Associate agents with brand departments to restrict departmental tickets. Contacts and Accounts are not department-specific; their module-level private/role sharing is a separate record-access control.[14] [15] [17] | Contacts and Accounts are shared organization modules, not department-specific. Unique User Base separates Help Center registration/access; agent-side customer/account records are shared for the same email.[15] [13] |
| Gorgias | Separate brand-named Help Centers can be created and duplicated across stores. Help Centers are available on all Helpdesk plans after trial; no per-account numerical center limit is stated. Automatic embedding is Shopify-only; other websites use manual embedding.[18] [19] | Separate Chat integrations can be configured per store; Chat and per-integration email signatures are available on all Helpdesk plans. Direct Gmail/Outlook connections are Basic/Pro only; Advanced/Enterprise or more than 500 emails/day requires forwarding. AI Agent chat features require a separate AI Agent subscription.[20] [21] [22] [23] | All roles can view tickets and customer profiles. Store-based views and routing organize work.[24] [20] | Not documented[25] [20] |
/agent/month (Min 5 agents)
Decide which brands each agent can access.
Configure Email Templates & Messenger
create separate emails per brand
on-premise or in VPC, private cloud, or sovereign cloud environments
On the Freshdesk Enterprise plan, you can create unlimited products.
Contacts are not workspace-scoped by default.
Suite Growth or Professional: Five brands, Five help centers
All end users are global to the entire instance.
the ticket receives the brand associated with the support address
Admins are automatically assigned to all brands
Live Chat (Business Messaging)
Common User Base
50 departments are initially provided by default.
Contacts and accounts are not department-specific.
Each department can configure its own default From Address.
The record owner and their superior can view the record.
Available on all Helpdesk plans
One Help Center can be auto-embedded to only one store, but you can easily duplicate Help Centers to link them to multiple stores if needed.
All plans include unlimited brands, so your agents can work in one platform and have cross-store context.
Chat is available on all plans. Chat automation features are only available with an AI Agent subscription. If you manage multiple stores in Gorgias, you can repeat the steps below to configure and install a separate Chat integration for each store, allowing you to customize each integration to suit each store’s requirements.
Email signatures in Gorgias are set separately for each email integration. When you add an email signature to an integration, every reply sent from that integration will have a matching signature, no matter which agent sent it.
If you have an Advanced or Enterprise Helpdesk plan, or send more than 500 emails per day, you’ll need to set up automatic email forwarding to connect your email address and bring external emails into Gorgias.
View tickets | ✓ | ✓ | ✓ | ✓ | ✓ View customer profiles | ✓ | ✓ | ✓ | ✓ | ✓
Your customers are presented as profiles with all their contact information and records of their contacts - the Customers page shows a list of all the customers in your account.
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