Zammad offers hosted help desk software in German data centers and a self-hosted option that runs on the customer’s servers. For self-hosting, the customer is responsible for updates, backups and availability.
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Zammad Review 2026: Pricing, Plans and EU Hosting
Hosted and self-hosted help desk software with ticketing, customer channels, service level agreements and knowledge base features.
Verified
Facts at a glance
- Starting price
- €7 per agent per month, Starter v2 · as of October 2026
- Free plan
- No free plan listed
- Free trial
- Yes, 30 days
- Official website
- https://zammad.com/en/
- Category
- Customer Support Software
- Last verified
- 2026-10-19
Plans and prices
| Plan | Price | Billing | Limits | Included |
|---|---|---|---|---|
| Starter v2 | €7 EUR per agent per month | Billed annually | Maximum 5 | max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS |
| Starter v2 | €9 EUR per agent per month | Billed monthly | Maximum 5 | max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS |
| Professional v2 | €16 EUR per agent per month | Billed annually | Maximum 35 | max. 35 agents; Channels: Email, Web Form, SMS, Chat, Telegram; Service Level Agreements (SLAs) |
| Professional v2 | €18 EUR per agent per month | Billed monthly | Maximum 35 | max. 35 agents; Channels: Email, Web Form, SMS, Chat, Telegram; Service Level Agreements (SLAs) |
| Plus v2 | €25 EUR per agent per month | Billed annually | — | Unlimited agents |
| Plus v2 | €27 EUR per agent per month | Billed monthly | — | Unlimited agents |
Sources: Zammad Pricing Plans | Helpdesk & Ticketing from €7/mo
Key capabilities
Best Customer Support Software with EU Data Hosting 2026
| EU/EEA hosting location | All hosted plans use data centers exclusively in Germany. |
|---|---|
| Covered support data | Not documented |
| Activation and migration | All hosted plans use German data centers. Zammad provides an individual AVV on request. Professional and Plus plans are ISO 27001 certified. |
| Documented coverage boundaries | Not documented |
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Change log
- 19 October 2026 — Checked 3 facts: Free plan, Free trial, Covered support data
- 18 October 2026 — Checked 7 facts including Starting price, Free trial, Price published, EU/EEA hosting location