Crisp describes an all-in-one customer support platform with an omnichannel shared inbox, chat widget, knowledge base and support CRM. The vendor says messaging data is stored in the Netherlands and plugin data in Germany; relay servers outside the EU retain connection logs only.
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Crisp Review 2026: Pricing, Plans and Shared Inbox
Customer support platform with a shared inbox, chat widget, knowledge base, support CRM and customer messaging channels.
Verified
Facts at a glance
- Starting price
- $45 per workspace per month, Mini · as of October 2026
- Free plan
- Yes, permanent free plan
- Free trial
- Yes, 14 days
- Official website
- https://crisp.chat/en/
- Category
- Customer Support Software
- Last verified
- 2026-10-19
Plans and prices
| Plan | Price | Billing | Limits | Included |
|---|---|---|---|---|
| Mini | $45 USD per workspace per month | Not stated | — | Shared email inbox; 4 seats included; Around 90 automated conversations |
| Essentials | $95 USD per workspace per month | Not stated | — | Customer data management; 10 seats included; Omnichannel inbox |
| Plus | $295 USD per workspace per month | Not stated | — | AI-First Support Suite; 20+ seats (and more); Ticketing system |
Sources: Pricing and plans - Crisp best deals - Crisp
Key capabilities
Best Customer Support Software with EU Data Hosting 2026
| EU/EEA hosting location | Hosted Crisp: vendor says all Crisp data is held on EU servers; messaging data is in the Netherlands and plugin data in Germany. |
|---|---|
| Covered support data | Crisp states all data is held on EU servers, with messaging data in the Netherlands and plugin data in Germany. Its relay servers store connection logs only. |
| Activation and migration | Not documented |
| Documented coverage boundaries | Crisp says relay servers in the United States, United Kingdom and Singapore store connection logs (IP address, date, user-agent and source website); the page says they do not store other data. |
Appears in these comparisons
Consider instead
- HelpSpot — Shares 1 shortlists; ranked above Crisp on Best Customer Support Software with EU Data Hosting 2026
- Deskpro — Shares 1 shortlists; ranked above Crisp on Best Customer Support Software with EU Data Hosting 2026
- Zammad — Shares 1 shortlists; ranked above Crisp on Best Customer Support Software with EU Data Hosting 2026
Change log
- 19 October 2026 — Checked 1 facts: Activation and migration
- 18 October 2026 — Checked 7 facts including Starting price, Free plan, Free trial, Price published