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Zoho CRM Review 2026: Pricing, Plans and Team Email & Follow-up
Zoho CRM brings sales follow-up reminders and configurable email sharing into customer records.
Verified
Facts at a glance
- Starting price
- Free Edition: free forever for up to 3 users; paid mailbox and email-sharing requirements must be checked separately. · as of October 2026
- Free plan
- Free Edition is free forever for 3 users.
- Free trial
- Zoho offers a free trial of Zoho CRM.
- Official website
- https://www.zoho.com/crm/
- Category
- Sales Engagement Software
- Last verified
- 2026-10-22
Key capabilities
Best Shared Inbox Software for Sales Follow-Up 2026
| Team inbox and email visibility | Zoho CRM documents configurable sharing of emails sent through CRM with other users in the organization; this is customer-record visibility rather than a verified shared-mailbox assignment queue. |
|---|---|
| Reply-aware sequence control | Not documented |
| Follow-up tasks and reminders | The Free edition lists lead follow-up reminders and sales tasks, meetings and calls. |
| CRM integrations and sync scope | Not documented |
Appears in these comparisons
Consider instead
- Helpmonks — Shares 1 shortlists; ranked above Zoho CRM on Best Shared Inbox Software for Sales Follow-Up 2026
- Zoho TeamInbox — Shares 1 shortlists; ranked above Zoho CRM on Best Shared Inbox Software for Sales Follow-Up 2026
- Sortd — Shares 1 shortlists; ranked above Zoho CRM on Best Shared Inbox Software for Sales Follow-Up 2026
Change log
- 22 October 2026 — Checked 14 facts including Starting price, Free plan, Free trial, Price published