Best Shared Inbox Software for Sales Follow-Up 2026

Compare the deciding features

Evidence and sources

1. Shared Inbox Software Without Per-User Pricing | HelpmonksRetrieved 2026-10-22T19:37:10Z

   Give every customer email an owner. Helpmonks brings support, sales, and operations into shared inboxes with private notes, reply collision alerts, and visible follow-ups. Keep your team coordinated with unlimited users on every plan.

2. Affordable customer engagement software and unlimited usersRetrieved 2026-10-22T20:01:07Z

   Team $49 /month For smaller teams 3 shared inboxes Unlimited users Unlimited conversations Unlimited stored contacts 1 live-chat site 1 knowledge-base site

3. Email Task Management in your shared inbox | Email To-DoRetrieved 2026-10-22T19:38:02Z

   Not so with the integrated To Do list for teams in Helpmonks. Every task is associated with an email or a customer and stays up-to-date with any new email. Besides, you can assign a task, collaborate, and have complete control of any given email task.

4. Zoho TeamInbox pricing plansRetrieved 2026-10-22T19:37:09Z

   Zoho TeamInbox is a tool for shared inboxes that gives your team a common space to manage all incoming and outgoing messages efficiently. TeamInbox brings all your business conversations into a single workspace. Assign owners to threads, conduct behind-the-scenes discussions, share drafts with team, archive completed threads, and more.

5. User Guide| Zoho TeamInboxRetrieved 2026-10-22T19:39:34Z

   When a new message is received the person in charge will be assigned to this thread.This ensures that no message is ignored and will also help everyone in the team knowing who is working on what.Following a Thread Follow a thread if you want to be notified about the activities happening over it, like thread assignments, comments made, etc.Snoozing a Thread Hide a specific thread from your inbox by snoozing it for a set time period, after which it will reappear in your inbox.Archiving a Thread

6. Sortd for Gmail — Shared Inbox & Visual Email Workflow, Inside GmailRetrieved 2026-10-22T19:37:09Z

   Yes. Sortd turns Gmail addresses like support@, sales@, orders@ and accounts@ into true shared inboxes: every conversation has an assigned owner, a status, a deadline and a place on a board. Your team keeps working in Gmail — there is no separate client, no migration and no mailbox to provision.

7. Communication and Collaboration | Capsule CRMRetrieved 2026-10-22T19:39:01Z

   Shared Inboxes Help your customer support team to divvy up their workload with a shared inbox in Capsule. Support your customers and resolve their concerns from shared inboxes, helping your team to aid customers as quickly and easily as possible. Create shared email templates for consistent communications.

8. Capsule CRM Pricing | Compare plans & start free | Capsule CRMRetrieved 2026-10-22T20:01:06Z

   Our Starter plan gives you: 30,000 Contacts Email Templates Avoid writing the same email over and over with a bank of reusable templates, ready to edit and send Shared Mailbox Connect a shared email inbox to enable multiple team members to respond from the same account e.g. sales@, support@, info@

9. Tasks & Calendar | Organize Your Working Day | Capsule CRMRetrieved 2026-10-22T19:39:01Z

   Create a task and link it to a contact, sales opportunity, or project. Like sticky notes, but better.

10. Share interactions with your team | Folk Help & SupportRetrieved 2026-10-22T19:41:06Z

    Go on the email source from which you want to share your interactions. And select one of the 2 sharing options: Subject only: Email subjects, event names and participants will be visible to your teammates (we won't share the content of your emails). Full access: Everything is shared to your teammates including email body, subject, participants. Only members who access to shared groups, will be able to see shared interactions on the shared contacts. Once your interactions are shared, the members of your workspace will see on the contact's profiles, both their own interactions with the contact and the ones shared by other teammates. You can easily filter interactions by teammates, to retrieve a relevant interaction from one of your teammate. The options to Share your interactions is available for every one of your Google accounts; Which means that you can decide to share interactions of a specific Google account but not of the other ones. At any time, you can decide to unshare these interactions, by selecting the Private option. Also, note that you can check if your teammate have shared their interactions as an owner or admin of the workspace.

11. Send email sequences | Folk Help & SupportRetrieved 2026-10-22T19:41:06Z

    Stop if replies: if someone replies to your email, the sequence will stop for them, and they won't receive your upcoming emails planned in your sequence. By default, the 'Stop if replies' condition is selected. You can unselect it to send all your emails to all recipients.

12. Tasks | Folk Help & SupportRetrieved 2026-10-22T19:41:07Z

    Tasks help you and your team keep track of what needs to get done — and when. Every task lives on a contact, company or deal, so your to-dos stay tied to the right record. You can create tasks for yourself or assign them to teammates, follow them in a dedicated Tasks space, and get reminded when they're due.

13. CRM Pricing Plans | Affordable CRM with Powerful FeaturesRetrieved 2026-10-22T19:37:12Z

    ProMost Popular Perfect for growing and mid-sized businesses looking for enhanced capabilities. $39USD / per user / month Try for Free Everything in Basic, plus… Sequences Product & quote management Ticket management Team inbox Team management Custom dashboard and reports with goals Field-based permissions

14. Shared Team Inbox Software for Sales, Marketing and CS TeamsRetrieved 2026-10-22T19:38:02Z

    4. Follow and assign conversations– Get timely updates by following threads, distribute responsibility by assigning conversations to specific team members, and involve others by sharing email thread links. 5. Collaborate to drive business growth– Visualize deal progress by attaching conversations with deals, track emails to gain insights, use internal notes and mentions to guide team efforts, and reduce response time with pre-made email templates. 6. Flexible inbox management– Integrate your Gmail or Outlook inbox with 2-way sync, organize conversations using folders and tags, personalize email signatures, and maintain a focused approach by closing or trashing completed conversations.

15. Sales Activity Tracking Software, Sales Activity Tracker - SalesmateRetrieved 2026-10-22T19:38:03Z

    Plan and track your meetings, calls, demos, lunches and emails for every deal, contact, and company. Get a personalized sales to-do list that conveniently syncs with your calendar and mobile devices. Delegate work to team members by easily assigning activities. Our sales activity tracker keeps you informed about past and future actions for each deal and contact using the built-in sales management tools.

16. Team Inbox - Knowledge Base | PipedriveRetrieved 2026-10-22T20:01:10Z

    Note: This feature is only available on Premium and higher plans. You can find the latest information about new plans in this article. Team Inbox helps your team manage shared email communication more efficiently by centralizing emails into one collaborative workspace. It’s designed to streamline team responses, reduce duplicated efforts, and give you visibility into ongoing conversations – all without leaving Pipedrive. With Team Inbox, multiple users can access, read, and respond to emails from a shared inbox, making it ideal for teams handling support, sales inquiries, or general customer communication. How to set up Team Inbox Note: This action is only available to global admin users. Ready to start setting up your collaborative email? Not so fast – first, you’ll need to have access to a connected shared email account, such as [email protected] or [email protected]. To start syncing your shared email, navigate to My account > Email sync and click ”+ Email account.” Then, select the type of email. In this case, team account. You’ll see a pop-up with the settings for the team account you want to sync: Visibility and sharing – Which Pipedrive users can view and edit the emails in the Team Inbox? Default email visibility – Determine if the emails can be viewed by all Pipedrive users in your account or a specific group of users only Past sync time – Select a start day Synced folder – By default, the inbox folder will be included. You can add more folders if needed. Once you start syncing, you and your team will immediately see the Team Inbox added to your sales inbox. This means your team won’t need to spend time on syncing the shared email themselves, so they can dedicate more time to sending emails and closing deals. The team inbox allows collaborators to assign emails to each other, apply different filters, such as views by assignee, and change visibility.

17. Email sync - Knowledge Base | PipedriveRetrieved 2026-10-22T19:38:01Z

    Personal account visibility options Shared – all users who have access to the linked items can view these emails Private – only you can view these emails Team account visibility options Shared – all users who have access to the linked items can view these emails Team only – selected team members can view these emails Note: Shared emails, whether from a personal or team account, are only visible in linked items, such as deal, lead, project, contact or organization detail views. They don’t appear in another user’s mailbox unless the user is a participant in the same conversation. Archive and delete messages

18. Activities - Knowledge Base | PipedriveRetrieved 2026-10-22T19:38:01Z

    In the Schedule an activity window, you can select the owner and link the activity to a deal, organization or person. When an activity is linked to an item, it appears on the item’s detail page. Linked deal – An activity linked to only a deal is automatically linked to the contact person and organization linked to that deal. Linked person – An activity linked to a person contact is automatically linked to that person’s organization. Linked organization – An activity linked to an organization isn’t automatically linked to its deals or people contacts, since there can be multiple deals and people contacts linked to each organization.

19. Collaborative CRM | Sales CRM | SalesflareGeminiRetrieved 2026-10-22T19:39:01Z

    Shared conversations Share your customer conversations Share all your team's communication with a customer in one place, so you can serve your customers as a true team.How to create & share accounts Address book Keep a central address book Convert your business email inbox and calendar into an automated address book that contains everyone you know.How to automate your address book Tasks Flawlessly hand over tasks Keep track of who needs to do what for each customer.How to use the tasks Permissions Control what's being shared with whom Decide what data and pipelines (not) to share with your team using a powerful, yet easy-to-use permissions system.How to set permissions

20. Email sequences | Sales engagement software | SalesflareGeminiRetrieved 2026-10-22T19:39:01Z

    Keep sending follow-up emails until people reply to your emails, open them, click on them, or unsubscribe.How to send email sequences

21. Close CRM with Built-In Email | Close More Deals, FasterRetrieved 2026-10-22T19:39:01Z

    Every email, reply, and thread is automatically logged to the right contact—no copy-pasting, no digging. See the full history of every deal alongside calls, texts, and notes, all in one place.

22. Pricing | Close CRMRetrieved 2026-10-22T19:38:03Z

    Team collaboration features Built-in forms, email, calling & SMS Centralized inbox & task list

23. Pricing | Close CRMRetrieved 2026-10-22T20:01:06Z

    MonthlyAnnuallySAVE UP TO 50% Solo Core CRM for solo operators $19per user / month$9per user / monthTry for freeIncludes 500 AI credits per user/month Use Chloe & AI features 500 credits/month Refreshes monthly (no rollover) Additional credits available Everything in Essentials, but: Limited to 1 user Limited to 10k leads Workflows not included Essentials System of action for small teams $49per user / month$35per user / monthTry for freeIncludes 1,000 AI credits per user/month Use Chloe & AI features Shared pool: 1,000 credits/user, up to 10,000/month Refreshes monthly (no rollover) Additional credits available Everything in Solo, plus: Unlimited contacts & leads Team collaboration features Built-in forms, email, calling & SMS Centralized inbox & task list Workflows not included Most popular Growth

24. Tasks | Close Help CenterRetrieved 2026-10-22T19:39:02Z

    You can create a Task for yourself or someone else on your team by going into any lead and clicking “add” to the right of the “Tasks” section located below the Lead name. You set a description, date, and time, attach a Contact, and select the person to whom you would like to assign the Task. You can also mark tasks as High Priority. These tasks stand out more easily in your inbox and on Lead pages, making them quick to find. If you assign a Task to anyone other than yourself, they will receive an email notification. Check off Tasks as you complete them and the action will show up on your Lead’s communication history. You can “snooze” a Task or change the due date from the Lead page. Delete Tasks that are no longer relevant to keep your workflow clear.

25. Spark PricingRetrieved 2026-10-22T19:37:11Z

    Shared Inboxes Connect shared accounts like sales@ and collaborate with your team. Unlimited Unlimited

26. Spark Teams PricingRetrieved 2026-10-22T20:05:04Z

    Assignments 10 assignments per team Unlimited assignments Unlimited assignments Unlimited assignments

27. Pricing | Streak CRM for GmailRetrieved 2026-10-22T19:37:10Z

    See a complete email history for every deal, contact, and company—automatically shared across your team. Included in Pro Included in Pro+ Included in Enterprise

28. Streak: Gmail CRM for High-Performing TeamsRetrieved 2026-10-22T19:37:09Z

    Track follow-ups and assign tasks to members

29. Connect with leads on multiple channels from 1 lemlist chatRetrieved 2026-10-22T18:59:33Z

    Multiple team members can access the same inbox, view shared conversations, and track communication history with leads.

30. lemlist Multichannel Prospecting: Automate email, LinkedIn, & phone outreachRetrieved 2026-10-22T18:59:33Z

    If a lead doesn’t reply to an email, lemlist can send a LinkedIn message instead.

31. HubSpot x lemlist Integration – Automate Contact & Activity SyncRetrieved 2026-10-22T19:01:13Z

    Contacts, activities, and replies automatically sync to HubSpot, exactly where your team needs them.

32. Zoho CRM Q2 2025 Update | ZohoRetrieved 2026-10-22T19:39:35Z

    Email sharing - As part of your sales process, there may be moments where it's vital that the information in certain emails be accessible to others on your team or other teams in your organization. Zoho CRM offers email sharing capabilities that let you define how emails sent through Zoho CRM can be shared with others in your organization.

33. Zoho CRM Pricing and Editions - Free for 3 usersRetrieved 2026-10-22T19:37:09Z

    Follow-up remindersStay on track with timely reminders to follow-up on a lead. Workflow automationAutomate repetitive tasks with workflows. From routing leads to the right rep to updating fields when a deal is closed. Custom email templatesPersonalize emails to fit the tone of your business. Get up to 10 custom emai templates for free. Tasks, meetings & callsTrack all sales activities in Zoho CRM. Get reminders so don't miss.