HelpSpot offers E.U. Cloud on dedicated AWS Frankfurt (eu-central-1) servers, U.S. Cloud and self-hosted deployment. The vendor says E.U. Cloud data, database, files and backups remain in the EU. E.U. Cloud costs the same as the other hosting options, and HelpSpot says it assists with migrations from EU Cloud to self-hosted or U.S. Cloud at no extra charge.
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HelpSpot Review 2026: Pricing, Plans and EU Hosting
Customer support help desk software offered as U.S. Cloud, E.U. Cloud and self-hosted deployments.
Verified
Facts at a glance
- Starting price
- $899 per year for 3 agents · as of October 2026
- Free plan
- Yes, free license for up to 3 users (download version only; forum support, no email or phone support)
- Free trial
- Yes, 21 days
- Official website
- https://www.helpspot.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-19
Plans and prices
| Plan | Price | Billing | Limits | Included |
|---|---|---|---|---|
| HelpSpot (3 agents) | $899 USD per account per year | Billed annually | Minimum 3; Maximum 3 | Every plan includes all features; No tiers, no add-ons, no per-ticket charges; Simple annual pricing starting at $899/year for 3 agents |
Sources: HelpSpot - Help Desk Software That Just Works
Key capabilities
Best Customer Support Software with EU Data Hosting 2026
| EU/EEA hosting location | HelpSpot E.U. Cloud runs on dedicated servers in AWS Frankfurt (eu-central-1); the page describes this as EU Central. |
|---|---|
| Covered support data | HelpSpot E.U. Cloud: vendor says each customer has a dedicated server and that data, database, files and all backups remain in the EU. |
| Activation and migration | The E.U. Cloud is a listed hosting option at no extra charge. HelpSpot assists with EU Cloud to Self-Hosted or US Cloud migrations at no extra charge. |
| Documented coverage boundaries | HelpSpot says data, databases and backups remain within EU and that no data crosses regional boundaries. |
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Change log
- 19 October 2026 — Checked 1 facts: Free plan
- 18 October 2026 — Checked 7 facts including Starting price, Free trial, Price published, EU/EEA hosting location