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ProProfs Help Desk Review 2026: Pricing, Plans and Help Desk
ProProfs Help Desk provides email ticketing, shared inboxes and assignment workflows, with a free single-agent plan.
Verified
Facts at a glance
- Starting price
- Not documented
- Free plan
- A permanent free plan is published for a single agent.
- Free trial
- The pricing page offers a free trial without a confirmed duration in this review.
- Official website
- https://www.proprofsdesk.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Help Desk Software for Small Businesses 2026
| Support channels at the chosen tier | Essentials includes email ticketing with 1,000 tickets per month; additional channels require a separate entitlement check. |
|---|---|
| Customer self-service | ProProfs documents Knowledge Base integration; the opened pages do not establish a native knowledge base included in Essentials. |
| Assignment and workflow rules | Essentials basic automation supports auto-tagging, status changes and assignment. |
| Small-team billing boundary | Essentials lists $29.99/mo for 1 user and 1,000 tickets/month; the annual line reads "$23.88 annually/user per month" and needs confirmation before a lowest annual price is published. as of October 2026 |
Appears in these comparisons
Consider instead
- Help Scout — Shares 1 shortlists; ranked above ProProfs Help Desk on Best Help Desk Software for Small Businesses 2026
- Freshdesk — Shares 1 shortlists; ranked above ProProfs Help Desk on Best Help Desk Software for Small Businesses 2026
- Zoho Desk — Shares 1 shortlists; ranked above ProProfs Help Desk on Best Help Desk Software for Small Businesses 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published