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Groove Classic Review 2026: Pricing, Plans and Help Desk
Groove Classic provides a shared customer email inbox, knowledge base, live chat and per-user support plans.
Verified
Facts at a glance
- Starting price
- Standard: $28 per user per month equivalent, billed annually at $336 per user. · as of October 2026
- Free plan
- Not documented
- Free trial
- A free trial is offered; the opened page does not establish its duration.
- Official website
- https://classic.groovehq.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Help Desk Software for Small Businesses 2026
| Support channels at the chosen tier | Standard lists a shared inbox, knowledge base, live chat and reporting. |
|---|---|
| Customer self-service | Standard includes a knowledge base; the product documents a help center on a custom domain. |
| Assignment and workflow rules | Groove Classic documents routing and tagging rules; higher plans list advanced automation. |
| Small-team billing boundary | Standard lists $35 per user per month or $336 per user per year, equivalent to $28 per month on annual billing. as of October 2026 |
Appears in these comparisons
Consider instead
- Help Scout — Shares 1 shortlists; ranked above Groove Classic on Best Help Desk Software for Small Businesses 2026
- Freshdesk — Shares 1 shortlists; ranked above Groove Classic on Best Help Desk Software for Small Businesses 2026
- Zoho Desk — Shares 1 shortlists; ranked above Groove Classic on Best Help Desk Software for Small Businesses 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published