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BoldDesk Review 2026: Pricing, Plans and Help Desk

BoldDesk is customer support software with ticketing, a knowledge base, and configurable response and resolution SLA policies.

Verified 22 October 2026

Facts at a glance

Starting price: USD 99 per month for BoldDesk AI with 1,000 monthly AI credits and five human agents, billed yearly (USD 1,188 per year); USD 116 on monthly billing. · as of October 2026
Free plan: Not documented
Free trial: The official web help desk page offers a 15-day trial with all features and no credit card; the pricing page offers a trial on every credit tier.
Official website: https://www.bolddesk.com/
Category: Customer Support Software
Last verified: 2026-10-22

Customer request tracking	Authenticated customers can submit tickets, inspect their status and reply in the Customer Portal.
Company-wide request visibility	A contact with View All Tickets permission can see tickets created by members of the same contact group.
Who grants company access	Agents or admins manage group membership and enable View All Tickets for the contact. Multiple-group membership documentation names Enterprise; its mapping to the current BoldDesk AI pricing tier is unconfirmed.
Email and portal on the same ticket	Email replies to ticket notification messages are added to the same ticket thread.

Email and in-product support	Email and live chat share one queue; the live chat widget works on a website or app.
Shared business-account history	Contact Groups organize multiple contacts under a company or organization; this excerpt does not establish combined conversation history.
Linked support and engineering work	The integration directory documents linking JIRA issues with BoldDesk tickets and synchronizing them; exact comment/status return mechanics remain unconfirmed.

Customer-tier response policies	Custom SLA conditions include Contact Group and Contact; policies set first-response, next-response and resolution targets. Map each customer support tier to the relevant contact group.
Regional SLA calendars	Multiple business-hour configurations can be assigned to SLA policies, with independent time zones and working hours; associate a holiday list with each selected calendar.
Waiting-for-customer SLA pause	Resolution SLA time pauses in configured Hold statuses, including Waiting for Customer, and resumes in an SLA-active status. This confirms the resolution clock only.
Warning before an SLA breach	SLA reminders can notify selected agents or groups a configured number of hours or minutes before first-response, next-response or resolution deadlines. This records configuration, not delivery latency.

Support channels at the chosen tier	BoldDesk names email, chat, social and phone as conversation channels; channel-provider fees and connection prerequisites are not established here.
Customer self-service	The BoldDesk AI pricing page includes a knowledge base in the full platform.
Assignment and workflow rules	Configure SLA reminders in hours or minutes before a due time and select recipient agents or groups.
Small-team billing boundary	BoldDesk AI 1,000-credit tier includes five human agents: USD 99 per month billed yearly (USD 1,188 per year), or USD 116 billed monthly. The page lists additional human agents at USD 20 per agent per month. as of October 2026

Zendesk — Shares 4 shortlists; ranked above BoldDesk on Best B2B Customer Support Portal Software 2026
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Zoho Desk — Shares 3 shortlists; ranked above BoldDesk on Best B2B Customer Support Portal Software 2026

22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published