Trengo Review 2026: Pricing, Plans and WhatsApp Routing
Omnichannel customer service platform with a shared inbox for WhatsApp and other channels, conversation assignment, automation and usage-based messaging charges.
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Facts at a glance
Starting price
€299 per month, Boost, 10 users included · as of October 2026
Shared WhatsApp inbox with user/team assignment; subscription plan limits included users and conversations.
Follow-up after the service window
Meta-approved templates restart contact after the 24-hour session; templates incur WhatsApp usage charges.
Routing and support follow-up
User/team assignment and rule-based round-robin distribution; availability skipping is configurable.
WhatsApp cost components
Boost €299/month annually or €349 monthly (10 users; 6,000/year or 500/month conversations); Pro €499 annually or €599 monthly (20 users; 18,000/year or 1,500/month). Extra users/conversations and AI surcharge cost extra; WhatsApp, Voice and SMS usage charges apply. From October 1, 2026, Meta charges per delivered service message and in-window utility template after 1,000 free monthly service messages per phone number; rates vary by category and country. as of October 2026
18 October 2026 — Checked 6 facts including Starting price, Price published, Shared WhatsApp support record, Follow-up after the service window
Trengo suits teams that want WhatsApp conversations in a shared customer-service inbox with team ownership and rule-based distribution. Its approved WhatsApp templates can reopen customer contact after the 24-hour session, and rules support round-robin assignment to a team.
Budget for the plan’s included users and conversation allowance, extra users or conversations, and WhatsApp usage charges. Trengo’s current pricing page defines its conversation meter over a seven-day window; Meta message rates vary by message type and recipient country.
