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SupportPal Review 2026: Pricing, Plans and Customer Support
SupportPal is self-hosted help desk software with organization managers who can manage users and reply to colleagues’ tickets.
Verified
Facts at a glance
- Starting price
- $29.95 per month for the Monthly self-hosted license, with unlimited operators, users and tickets; $299.95 per year on the Annually contract. Prices exclude VAT for UK customers. The page uses $ without explicitly naming a currency. · as of October 2026
- Free plan
- Not documented
- Free trial
- A 30-day self-hosted, on-premise trial is available without a credit card.
- Official website
- https://www.supportpal.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Portal Software 2026
| Customer request tracking | Not documented |
|---|---|
| Company-wide request visibility | Organization managers can view and reply to colleagues’ tickets; ordinary users only see their own. |
| Who grants company access | Organizations can be managed by users and operators. Customer managers control permissions and manage organization users. |
| Email and portal on the same ticket | Further email replies by the user are added to the same ticket. |
Appears in these comparisons
Consider instead
- Zendesk — Shares 1 shortlists; ranked above SupportPal on Best B2B Customer Support Portal Software 2026
- Zoho Desk — Shares 1 shortlists; ranked above SupportPal on Best B2B Customer Support Portal Software 2026
- Freshdesk — Shares 1 shortlists; ranked above SupportPal on Best B2B Customer Support Portal Software 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published