Helpwise is a fit for teams moving Microsoft 365 support mail into a shared Helpwise inbox. Its homepage lists a Microsoft365 Team Inbox alongside assignments, shared drafts, notes, and mentions. Agents work in Helpwise after connecting Microsoft 365.
Catalog › Product profile
Helpwise Review 2026: Pricing, Plans and Microsoft 365 Inbox
Customer service platform with a Microsoft 365 team inbox, shared conversations, assignment, notes, and collaborative drafts.
Verified
Facts at a glance
- Starting price
- Not documented
- Free plan
- Not documented
- Free trial
- Not documented
- Official website
- https://helpwise.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for Microsoft 365 and Outlook 2026
| Where agents work | Helpwise lists a Microsoft365 Team Inbox as one of its inbox products. |
|---|---|
| Microsoft 365 mailbox connection | Microsoft365 Team Inbox |
| Replies and mail history | Not documented |
| Team workflow after connection | Assign conversations, leave notes, and collaborate on shared drafts inside Helpwise. |
Appears in these comparisons
Consider instead
- Front — Shares 1 shortlists; ranked above Helpwise on Best Customer Support Software for Microsoft 365 and Outlook 2026
- Zendesk — Shares 1 shortlists; ranked above Helpwise on Best Customer Support Software for Microsoft 365 and Outlook 2026
- Freshdesk — Shares 1 shortlists; ranked above Helpwise on Best Customer Support Software for Microsoft 365 and Outlook 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published