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Enchant Review 2026: Pricing, Plans and Customer Support
Enchant supports multiple Shopify stores in one account and displays customer details and recent orders beside conversations.
Verified
Facts at a glance
- Starting price
- $20 per user per month for the unnamed paid plan, billed monthly. The page renders the dollar symbol as an image. · as of October 2026
- Free plan
- The Free plan supports up to two users; this is separate from the paid-plan trial.
- Free trial
- The paid plan can be tried free for 30 days.
- Official website
- https://www.enchant.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for Multiple Ecommerce Stores 2026
| Connected stores and marketplaces | Enchant documents no limit on the number of Shopify stores connected to one account. |
|---|---|
| Store and order matching | Enchant matches the customer by email address and loads Shopify CRM details and recent orders beside the conversation. |
| Order actions by platform | Not documented |
| Multi-store workload and plan boundary | The pricing page names a Free plan for up to two users and an unnamed paid plan billed per user monthly; Shopify store connections share an account. |
Appears in these comparisons
Consider instead
- eDesk — Shares 1 shortlists; ranked above Enchant on Best Customer Support Software for Multiple Ecommerce Stores 2026
- Gorgias — Shares 1 shortlists; ranked above Enchant on Best Customer Support Software for Multiple Ecommerce Stores 2026
- Zendesk — Shares 1 shortlists; ranked above Enchant on Best Customer Support Software for Multiple Ecommerce Stores 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published