Desk365 routes Microsoft 365 support email into helpdesk tickets through forwarding rules. Agents can select a configured support address when replying, and email-created tickets can be assigned to a group.
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Desk365 Review 2026: Pricing, Plans and Microsoft 365 Ticketing
Desk365 combines customer support and IT ticketing, assets and Microsoft Teams in one helpdesk workspace.
Verified
Facts at a glance
- Starting price
- Not documented
- Free plan
- Not documented
- Free trial
- Not documented
- Official website
- https://www.desk365.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for Microsoft 365 and Outlook 2026
| Where agents work | Office 365 email is forwarded into Desk365 tickets; agents reply from the helpdesk workspace. |
|---|---|
| Microsoft 365 mailbox connection | Create an Office 365 forwarding rule from Outlook to the Desk365 support address; the rule is off by default. |
| Replies and mail history | Email-created tickets use a configured support email as the From address; agents can change it while replying. |
| Team workflow after connection | Desk365 can assign tickets created through a custom support email to a selected group. |
Appears in these comparisons
Consider instead
- Front — Shares 1 shortlists; ranked above Desk365 on Best Customer Support Software for Microsoft 365 and Outlook 2026
- Zendesk — Shares 1 shortlists; ranked above Desk365 on Best Customer Support Software for Microsoft 365 and Outlook 2026
- Freshdesk — Shares 1 shortlists; ranked above Desk365 on Best Customer Support Software for Microsoft 365 and Outlook 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published