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DelightChat Review 2026: Pricing, Plans and Customer Support
DelightChat is a help desk for SME ecommerce brands with multiple Shopify stores and Shopify order actions inside the support workflow.
Verified
Facts at a glance
- Starting price
- Startup lists $29 per subscription per month, plus WhatsApp charges. The rate period is monthly; a billing commitment is not specified alongside this price. · as of October 2026
- Free plan
- Not documented
- Free trial
- DelightChat offers a 14-day free trial.
- Official website
- https://www.delightchat.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for Multiple Ecommerce Stores 2026
| Connected stores and marketplaces | Scale lists three included Shopify stores. The product page also describes connecting all Shopify stores under one account; the cost of stores above the included allowance is unknown. |
|---|---|
| Store and order matching | The Shopify feature section documents automatic customer and order details in the support workflow. Cross-store identity rules and manual mismatch recovery are not documented in the checked excerpts. |
| Order actions by platform | The Shopify feature section lists viewing, editing, refunding, duplicating and cancelling the correct order. Refund scope, fulfillment-state restrictions and agent permission limits are not documented in this packet. |
| Multi-store workload and plan boundary | For several stores, Scale lists $99 per month, 2,000 tickets per month and three included Shopify stores, plus WhatsApp charges. The stated rate period is monthly; the billing commitment and extra-store fee are not established here. |
Appears in these comparisons
Consider instead
- eDesk — Shares 1 shortlists; ranked above DelightChat on Best Customer Support Software for Multiple Ecommerce Stores 2026
- Gorgias — Shares 1 shortlists; ranked above DelightChat on Best Customer Support Software for Multiple Ecommerce Stores 2026
- Zendesk — Shares 1 shortlists; ranked above DelightChat on Best Customer Support Software for Multiple Ecommerce Stores 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published