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Compare remote support software for attended help desk sessions and unattended device access, with session recording, integrations, deployment and pricing.
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Compare remote support software for attended help desk sessions and unattended device access, with session recording, integrations, deployment and pricing.
9 of 23 publish a price · 8 offer a free plan · 14 offer a free trial
Why it ranks here: Enterprise service desks get attended and unattended control with detailed video logs and named ITSM/SIEM integrations.
Not a fit if: you exclude stored video from general remote support; BeyondTrust Remote Support includes detailed video logs.
Why it ranks here: SOS starts live sessions by code and keeps managed endpoints reachable with or without an end user.
Not a fit if: you price general remote support by a lower fixed fee than SOS $22 per concurrent technician per month, with annual billing; Splashtop Remote Support lists that entry basis.
Why it ranks here: Distributed IT teams can route inbound support through a service desk linked to Intune, ServiceNow, Freshworks, Jira or Zendesk.
Not a fit if: you require general remote support with screen capture disabled; TeamViewer Remote records support sessions.
Why it ranks here: MSPs get 10 unattended agents in ScreenConnect One, with consent-based connections and a $30 annual-billed license.
Not a fit if: you price general remote support by a lower fixed fee than $30 per month One per single license, with annual billing; ConnectWise ScreenConnect lists that entry basis.
Why it ranks here: AnyDesk Solo suits a technician managing up to 100 unattended devices at $23.12 per user monthly with annual billing.
Not a fit if: you price general remote support by a lower fixed fee than Solo at $23.12 per user per month, billed annually; AnyDesk lists that entry basis.
Why it ranks here: IT teams can choose cloud, managed private cloud or self-hosted on-premises deployment, with recordings of screen, chat, audio and video.
Not a fit if: you cannot retain screen, chat, audio or video from general remote support; ISL Online records all four session streams.
Why it ranks here: Intune administrators can control enrolled corporate Windows devices unattended and track who helped whom, on which device and for how long.
Not a fit if: you need general remote support kept on infrastructure you operate; Remote Help runs as cloud SaaS.
Why it ranks here: Service providers handling mixed fleets get attended and unattended support across Windows, Mac, Linux, iOS and Android.
Not a fit if: you require business remote support without file transfers; N-able Take Control supports cut-and-paste and drag-and-drop transfers.
Why it ranks here: Ticketing-led service desks can pair unlimited ad-hoc sessions with Zendesk, Freshservice, ServiceNow, Freshdesk and Jira integrations.
Not a fit if: you prefer remote support with no stored recordings; Zoho Assist Enterprise includes session recording.
Why it ranks here: Teams retaining support evidence get automatic session recordings, uploads for later review and tamper-resistant activity history.
Not a fit if: you cannot store or upload footage from general remote support; SimpleHelp automatically records and uploads sessions.
Why it ranks here: Two concurrent connections cost EUR 8.39 monthly on Small with annual billing; Iperius also records desktop sessions as video files.
Not a fit if: you price general remote support by a lower fixed fee than Small at €8.39 monthly for two concurrent connections, billed annually; Iperius Remote lists that entry basis.
Why it ranks here: Per-seat service desks get unattended computer access plus drag-and-drop transfers and a shared clipboard.
Not a fit if: you prohibit full session capture for general remote support; FixMe.IT records active support sessions.
Why it ranks here: IT departments keeping systems on site get on-premises support with screen recording and detailed activity logs.
Not a fit if: you need general remote support with no video archive; NetSupport Manager records screen activity to video.
Why it ranks here: Infrastructure teams can self-host remote access, with a free plan and Individual at $11.88 per login user monthly, billed annually.
Not a fit if: you price general remote support by a lower fixed fee than Individual at $11.88 monthly per login user, billed annually; RustDesk lists that entry basis.
Why it ranks here: Supremo reaches unattended computers and servers across Windows, macOS, Android and iOS; free use is non-professional or non-continuous.
Not a fit if: you require free general remote support for continuous professional use; Supremo limits free use to non-professional or non-continuous work.
Why it ranks here: Regular support teams can keep BUSINESS session reports and recordings with file transfer in the operator-seat workflow.
Not a fit if: you require a BUSINESS plan without stored session video; AeroAdmin BUSINESS includes session recording.
Why it ranks here: Individual technicians get a free tier alongside permanent remote access and session recording.
Not a fit if: you need a team-wide free general remote support license; Getscreen.me's free version is for individuals.
Why it ranks here: HelpWire Free caps a small support desk at one active operator and five unattended devices, with user approval for sessions.
Not a fit if: you need more than five unattended devices on a free general remote support plan; HelpWire Free caps the offer at five.
Why it ranks here: For one technician, HelpDesk costs $99.50 per year and connects on-demand sessions to Freshdesk, Jira and Zendesk.
Not a fit if: you price general remote support by a lower fixed fee than $99.50 yearly for one technician; RemotePC HelpDesk lists that entry basis.
Why it ranks here: A Windows support desk can start Lite at $3.99 monthly for one user and one device, or use the freeware edition.
Not a fit if: you need a Lite license for more than one device; UltraViewer Lite covers one user and one device at $3.99 per month.
Why it ranks here: After-hours IT support gets unattended control and Wake-on-LAN in a cloud SaaS service with a 14-day full-feature trial.
Not a fit if: you set a policy against vendor-hosted delivery for general remote support; Dameware Remote Everywhere is cloud SaaS.
Why it ranks here: Remote Utilities combines attended on-demand sessions with unattended access and cloud or on-premises deployment choices.
Not a fit if: you cannot permit Active Directory support in your general remote support environment; Remote Utilities lists that connection.
Why it ranks here: Desktop support teams get remote Windows, Mac, Linux and iOS control, with a free trial for user troubleshooting.
Not a fit if: you require business remote support without desktop control for user troubleshooting; Dameware Mini Remote Control provides that control.
Remote support software connects a technician to an employee or customer computer for live help or unattended maintenance. Start with whether a user must approve the session, then compare recording, endpoint coverage, integrations and deployment.
Unattended access lets a technician connect to an authorized computer when no user is present; compare device requirements, technician controls and deployment choices.
Ranked on documented capabilities and verified pricing from official vendor sources. Every fact links to its source and check date, and the criteria are specific to this buying situation.
Rank by documented fit for technician-led business support first; then by the number of documented attended, unattended, recording, audit, integration and access-control workflows; then by a public starting price. Products with narrower documented workflows follow broad support platforms.
| Product | Attended support sessions | Unattended access | Session recording | Named integrations |
|---|---|---|---|---|
| BeyondTrust Remote Support | BeyondTrust Remote Support provides attended access and control.[1] | BeyondTrust Remote Support provides unattended access and control.[1] | BeyondTrust Remote Support includes detailed video logs.[2] | BeyondTrust names ServiceNow and Atlassian Jira Service Management integrations.[2] |
| Splashtop Remote Support | Splashtop SOS connects on-demand sessions through a session code.[3] | Remote Support SOS controls managed endpoints with or without an end user present.[3] | Enterprise Remote Support includes cloud recording.[3] | Enterprise Remote Support includes service desk tools and APIs.[3] |
| TeamViewer Remote | TeamViewer Remote provides remote support sessions and a service desk for inbound support requests.[4] | Approved users can access unattended computers and Android devices with the right permissions.[4] | TeamViewer Remote records remote support sessions for quality control, training, or documentation.[4] | TeamViewer lists these service and identity integrations.[4] |
| ConnectWise ScreenConnect | ScreenConnect connects support staff to devices on demand.[5] | One includes 10 unattended access agents.[6] | ScreenConnect records sessions for auditing and review.[5] | ScreenConnect names ConnectWise PSA, ConnectWise Automate, Zendesk, FreshDesk, and Acronis integrations.[6] |
| AnyDesk | AnyDesk includes unlimited connections to users and devices for interactive access.[7] | AnyDesk Solo includes 100 managed devices for unattended access.[7] | AnyDesk plans include session recording.[7] | See vendor[7] |
| ISL Online | Support staff can view and control a client device after the client joins a session.[8] | ISL Online supports secure access to unattended remote devices.[8] | ISL Online records screen sharing, chat, audio, and video in support sessions.[8] | See vendor[8] |
| Microsoft Intune Remote Help | Remote Help connects IT support teams to an end-user device for real-time assistance.[9] | Remote Help supports unattended control for enrolled physical, corporate-owned Windows devices.[10] | See vendor[9] | See vendor[9] |
| N-able Take Control Plus | Take Control includes attended support.[11] | Take Control includes unattended support.[11] | See vendor[11] | See vendor[11] |
| Zoho Assist | Remote Support lets each technician conduct unlimited ad-hoc sessions to any computer.[12] | Unattended Access lets unlimited technicians access configured devices.[12] | Zoho Assist Enterprise includes session recording.[12] | Zoho Assist Standard lists integrations with Zendesk, ServiceNow, Freshservice, Freshdesk, and Jira.[12] |
| SimpleHelp | SimpleHelp supports on-demand sessions with users.[13] | SimpleHelp supports secure access to unattended computers and servers.[13] | SimpleHelp automatically records sessions and securely uploads recordings for later review.[14] | See vendor[15] |
| Iperius Remote | Iperius Remote is built for companies that provide remote technical assistance.[16] | Iperius Remote lists unattended access.[17] | Iperius Remote records desktop sessions as video files.[17] | See vendor[16] |
| FixMe.IT | FixMe.IT supports on-demand live remote assistance.[18] | FixMe.IT supports unattended access to computers and servers.[18] | FixMe.IT captures active support sessions in full for auditing and training.[19] | See vendor[18] |
| NetSupport Manager | NetSupport Manager provides remote screen control and file transfer for IT support.[20] | See vendor[21] | NetSupport Manager can record screen activity to video for future reference.[22] | See vendor[21] |
| RustDesk | RustDesk identifies its product as remote access and support software.[23] | See vendor[23] | See vendor[23] | See vendor[23] |
| Supremo | Supremo initiates remote control sessions from help desk and ITSM software.[24] | Supremo connects to unattended computers and servers.[25] | See vendor[25] | See vendor[24] |
| AeroAdmin | AeroAdmin BUSINESS is positioned for regular and spontaneous technical support.[26] | See vendor[27] | AeroAdmin BUSINESS includes session recording.[26] | See vendor[28] |
| Getscreen.me | Getscreen.me offers Quick Support for fast remote support.[29] | Getscreen.me offers permanent remote access.[29] | Getscreen.me includes session recording capabilities.[30] | See vendor[29] |
| HelpWire | HelpWire supports on-demand sessions with screen view and control while the user is present.[31] | HelpWire supports unattended remote access for approved devices.[31] | See vendor[31] | See vendor[31] |
| RemotePC HelpDesk | HelpDesk starts an on-demand session by email invite or session code.[32] | See vendor[32] | See vendor[32] | RemotePC HelpDesk names Freshdesk, Freshservice, Jira, and Zendesk integrations.[33] |
| UltraViewer | UltraViewer supports customers and partners through remote control sessions.[34] | See vendor[34] | See vendor[35] | See vendor[34] |
| Dameware Remote Everywhere | Dameware Remote Everywhere delivers on-demand remote support.[36] | Dameware Remote Everywhere includes unattended support and Wake-on-LAN.[36] | See vendor[36] | See vendor[36] |
| Remote Utilities | Remote Utilities provides attended, on-demand support through its Agent.[37] | Remote Utilities lists unattended access.[38] | See vendor[38] | Remote Utilities lists Active Directory support.[38] |
| Dameware Mini Remote Control | Dameware remote desktop support lets IT access and control desktops to help users.[39] | See vendor[40] | See vendor[40] | See vendor[40] |
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc. Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more. Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Start Your Trial
Log all session activity for an unimpeachable audit trail, with real-time reporting, detailed video logs, and more. Full-featured integrations with existing ITSM deployments and ticketing solutions (ServiceNow, Atlassian Jira Service Management, etc.), streamline workflows, while incorporating important context for driving efficient resolutions.
### Remote Support - SOS Starting at ## $22/ month/ concurrent tech license Billed annually at $259 or $399 per concurrent tech Free Trial Access unlimited computers and mobile devices on-demand via a session code Remotely control and support managed endpoints with or without an end-user present
Try now for free ## Unlock all TeamViewer features for 14 days. ### Session recording Record your remote support sessions for quality control, training purposes, or documentation. ### Service desk Automate inbound support requests, balance workloads, and instantly start remote support sessions for faster problem resolution. ### Secure unattended access No approval needed—with the right permissions, approved users can securely access unattended computers and Android devices like phones, POS devices, and displays. ### Comprehensive reporting Improve performance and billing precision with in-depth reporting features that log all incoming and outgoing connections as well as what your team is doing and how long it takes them to do it. ### Device security and user management Get full control over who has access to specific devices. Apply special permissions and licenses, and assign settings policies to teams, individuals, and devices. ## Key integrations * Microsoft Intune * ServiceNow * Freshworks * Jira * Salesforce * Zendesk * Slack * Microsoft Teams
Deliver fast, secure remote support to any device, anytime, anywhere. Instantly connect and resolve issues on-demand, minimizing downtime and keeping your IT running smoothly.
One Ideal for individual use with a small number of machines $ USD 30 per month / billed annually Single license restriction Buy Now Plan includes: Multi-monitor support In-session chat Remote support File transfer Remote printing Remote toolbox Generate custom reports Mobile technician support 1 session limit 10 unattended access agents
All plans are billed yearly. Monthly prices reflect the equivalent monthly cost of annual plan. Solo ~~ $28.90 20% off ~~ $23.12 per month (billed annually). Includes 1 connection (not scalable) 1 licensed user 3 registered devices to connect from Includes 100 managed devices (Unattended Access) Unlimited connections to users and devices (Interactive Access) Mobile device platforms included Start Business Trial Standard ~~ $49.90 20% off ~~ $39.92 per month for 1 connection (billed annually) Starts with 500 managed devices (Unattended Access) User management in my.anydesk File transfer, Session recording & Privacy mode Advanced User and role management in my.anydesk Ultimate Fully customizable In the Cloud or On-premises CRM and ITSM Integrations available
Remote Support Simply start a remote support session and ask your client to join it. View and control the client's device to provide technical assistance effortlessly.
Microsoft Intune Remote Help is a cloud-based remote support solution that allows IT support teams to connect securely to an end-user's device for real-time assistance. It enables organizations to provide remote troubleshooting and guidance with enterprise security controls in place. Remote Help distinguishes between helpers (support personnel) and sharers (end users sharing their screen), both of whom must sign in with corporate Entra ID accounts for each session. Remote Help only works within your organization's tenant – helpers can't assist users in another tenant or external organization.
Role-based access control: Admins can set RBAC rules that determine the scope of a helper's access, such as: * The users who can help others and the range of actions they can do while providing help. For example, who can run elevated privileges while helping. * The users who can only view a device, and who can request full control of the session while assisting others. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. You can also find details about active sessions. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs. Platform-specific capabilities * Windows * macOS * Android Unattended control: Remote sign-in: Allows an authorized helper to sign in to a corporate Windows device with their own credentials and troubleshoot without requiring an end user to be present or signed in. Unlike attended control, which displays an active user's session, unattended remote sign-in creates a separate authenticated Windows session governed by user authentication, Intune role-based access control (RBAC), and auditing. This capability is initiated from the Microsoft Intune admin center and applies only to physical, corporate-owned, Intune-managed Windows devices. Unattended control: Helpers can connect to Android devices without requiring the sharer to accept the connection each time. This capability requires the Android device to be enrolled in Intune as an Android Enterprise dedicated device.
Includes: * Attended and unattended support * Connections typically in under eight seconds* * Native iOS and Android applications * Ability to provide support from Android and iOS Devices * Brandable and intuitive user experience * Live chat and fast file transfers * Powerful troubleshooting tools Take Control Plus Includes everything in Take Control AND: * Batch scripting * Registry editing * Secrets vaults * Real-time session monitoring * Ability to connect to Android and iOS Devices * Survey creation tools * Technician performance reporting
15-day free trial. No credit card required. For Customer support teams Remote Support Each technician can conduct unlimited ad-hoc sessions to any computer. For IT support teams Unattended Access Add unlimited technicians to access your configured devices. Integrations - Zendesk, ServiceNow, FreshService, FreshDesk, Jira Professional Mobile Device Support Advanced Session Audit Enterprise Session Recording Free Plan Start with a FREE PLAN to explore core features and basic support needs.
Connect instantly to users and unattended devices with fast, secure remote control across Windows, macOS, Linux, iOS and Android. Watch Try Now Help users when they need you Launch secure, on-demand support sessions without pre-installing software. Access devices anytime Connect securely to unattended computers and servers whenever you need them. Support every major platform Connect across Windows, macOS, Linux, iOS and Android
Know exactly what happened Keep detailed, tamper-resistant records of remote access and technician activity, with session recordings and comprehensive audit history. Watch Try Now Record remote sessions Automatically record sessions and securely upload recordings for later review.
Simple, Predictable License Pricing Choose the features you need and pay for the sessions you use. No per-device pricing. Try everything free for 30 days. No credit card required.
Iperius is the perfect tool for all companies that offer remote technical assistance services.
Unlimited users and remote devices Shared and customized Address Book Granular security policies for operators and remote computers File transfer also with copy and paste, and drag and drop
On-Demand & Unattended Remote Access Deliver live remote support when it's most needed. Configure unattended computers or servers for remote access and control them when no one's present at the remote end.
Video session recording Capture active support sessions in their entirety for auditing and training purposes and view them at any time.
From screen control and file transfer to hardware inventory, PowerShell, remote system management and multi-device support, NetSupport Manager provides a comprehensive toolkit for on-premises remote support.
Pricing is based on your requirements, so you can choose the number of licences that suits your environment.
Annotate your screen with a range of drawing tools to highlight areas of focus for an end user or to aid in your presentation or training. You can also capture screenshots during a session and record screen activity (even on POS devices) to a video for future reference.
The Fast Open-Source Remote Access and Support Software Switch from TeamViewer, AnyDesk, and Splashtop to RustDesk for a secure and reliable remote desktop experience with your own self-hosted servers.
Help Desk Software and ITSM Solve customer issues directly from your Help Desk or ITSM software. With Supremo, you can initiate remote control sessions directly from the support interface.
Unattended access Just a few clicks to install and gain smooth access to unattended computers or servers. File transfer Secure and reliable remote file transfer to share files and folders between computers during remote sessions.
BUSINESS Ideal solution for provision of regular and spontaneous tech support per month Total for the selected license term: Billed annually Buy Now Unlimited endpoints Additional working seat: Contact book File transfer Session recording Operator can control unlimited remote computers at a time
AeroAdmin is a free remote desktop software which does not require installation or configuration. It is ready for use right after downloading and easily connects computers in different local area networks, behind NAT. Find out key AeroAdmin features below. AeroAdmin key features No installation or configuration AeroAdmin is one application for both admin and client.
Free for personal and business use! (with restrictions)
Individual Usage: Free Version Start using for free, No card needed Personal Lifetime One-time payment, lifetime access Business Usage: Plans and Prices Flexible plans for professionals and teams Price Calculator Estimate your monthly business cost Special Offers Explore seasonal and bulk discounts Self-Hosted Version Learn more about the pricing for the self-hosted version Why Go Premium? Paid Limits & Options See what’s included in paid plans Talk to Sales: Request Quote Tailored pricing for your business Contact Sales Let’s find the best plan for your needs Learn more about pricing Features Any direction: Remote Device Control Remote Connection Control Panel - Empower Your Remote Desktop Experience Screen Sharing Easy-to-use Screen Share Software to Display in Any Browser Any type of service: Permanent Access Permanent Remote Access - Boost your remote IT management Quick Support Fast Remote Support with Our Seamless Desktop Software! Something Missing? Share your idea or vote for other feature suggestions to improve the system Submit an Idea ADVANCED CONNECTION MODES: Terminal Mode Run scripts, manage systems, and fix issues remotely — without interrupting users. File Transfer Easy File Management: Boost Your Remote Work with Hassle-Free Transfers
Does Getscreen.me support session recording? Yes, our software includes session recording capabilities. This feature is useful for training, monitoring, and compliance purposes.
On-demand Remote Support for active issues, with screen view and control while the person is still there. Continuous access Unattended remote access for approved devices, built for follow-up fixes without restarting the support flow.
With an email invite or session code, establish an ad-hoc remote session at request for quick fix.
Freshdesk Initiate a remote desktop support session directly from Freshdesk support tickets to provide instant support. Freshservice Launch a remote desktop support session from within Freshservice tickets to deliver quick customer support. JIRA Start a remote desktop support session with your customer's computer from within the JIRA Support platform.
Remote control to support your clients / partners from everywhere. Safe remote control UltraViewer is designed to support customer, partner remotely. Your clients can observe all you do on their screen and take control whenever they want.
Lite UltraViewer Number of users and devices licensed One user, one device Concurrent Remote Sessions 1 Remote Endpoints 3 devices / month $3.99 /m
Dameware Remote Everywhere Deliver on-demand remote support from anywhere with our cloud-based solution. Fully functional for 14 days
Use the Agent for attended, on-demand support. No installation and no administrative privileges required.
Unattended Access Active Directory Support Cloud & On-Premises Get Free License
Linux or Windows remote support software, can allow IT to access desktops from wherever they are, so technicians can provide necessary support faster compared to providing support in-person or talking an end user through the problem without the ability to control the device themselves.
Dameware Mini Remote Control - Download Free Trial | SolarWinds
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