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Compare remote support software for session recording and audit logs, then review technician identity controls, deployment and plan prices.
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Compare remote support software for session recording and audit logs, then review technician identity controls, deployment and plan prices.
6 of 13 publish a price · 3 offer a free plan · 10 offer a free trial
Why it ranks here: BeyondTrust combines detailed video logs with real-time reports of session activity for enterprise evidence retention.
Not a fit if: you exclude stored video from session evidence; BeyondTrust Remote Support includes detailed video logs.
Why it ranks here: TeamViewer reports incoming and outgoing connections, activities and time spent alongside remote-session recordings.
Not a fit if: you require session evidence with screen capture disabled; TeamViewer Remote records support sessions.
Why it ranks here: Zoho splits Professional session auditing from Enterprise session recording for service desks comparing evidence needs.
Not a fit if: you need audit records without saved support footage; Zoho Assist Enterprise records sessions.
Why it ranks here: Tamper-resistant technician records and uploaded session recordings give support teams a clear evidence trail.
Not a fit if: you cannot store or upload footage from session evidence; SimpleHelp automatically records and uploads sessions.
Why it ranks here: FixMe.IT captures active sessions in full and generates activity logs for training or auditing workflows.
Not a fit if: you prohibit full session capture for session evidence; FixMe.IT records active support sessions.
Why it ranks here: On-premises IT departments can record screen activity to video and retain detailed activity logs in NetSupport Manager.
Not a fit if: you need session evidence with no video archive; NetSupport Manager records screen activity to video.
Why it ranks here: AeroAdmin BUSINESS pairs session recordings with reports, a focused evidence set for operator-seat licensing.
Not a fit if: you require recorded session content excluded from BUSINESS; AeroAdmin BUSINESS includes session recording.
Why it ranks here: ISL Online records screen, chat, audio and video while offering cloud, private-cloud and self-hosted deployment.
Not a fit if: you cannot retain screen, chat, audio or video from session evidence; ISL Online records all four session streams.
Why it ranks here: ScreenConnect records sessions for audit and review, with consent-based connectivity for managed service providers.
Not a fit if: you cannot budget $30 per month One per single license, with annual billing for session evidence; ConnectWise ScreenConnect prices its entry offer at that level.
Why it ranks here: AnyDesk plans include session recording; Solo also defines a 100-device unattended-access scope for smaller teams.
Not a fit if: you cannot budget Solo at $23.12 per user per month, billed annually for session evidence; AnyDesk prices its entry offer at that level.
Why it ranks here: Cloud session recording sits in Enterprise Remote Support, a plan boundary for teams comparing SOS pricing.
Not a fit if: you cannot budget SOS $22 per concurrent technician per month, with annual billing for session evidence; Splashtop Remote Support prices its entry offer at that level.
Why it ranks here: Getscreen.me includes session recording capabilities for individual support technicians using its free version.
Not a fit if: you need a team-wide free session evidence license; Getscreen.me's free version is for individuals.
Why it ranks here: Iperius saves desktop sessions as video files, pairing retained content with granular operator security policies.
Not a fit if: you cannot budget Small at €8.39 monthly for two concurrent connections, billed annually for session evidence; Iperius Remote prices its entry offer at that level.
Remote support recording captures session content, while audit logs record events such as technician access and session activity. Teams retaining support evidence should compare both controls separately.
Recordings preserve session content; audit logs record connection and technician activity. Compare identity, integration and deployment boundaries alongside both evidence controls.
Ranked on documented capabilities and verified pricing from official vendor sources. Every fact links to its source and check date, and the criteria are specific to this buying situation.
Rank first products documenting both session recording and technician activity records, then other products documenting recorded sessions. Within those groups, compare technician identity, deployment, integrations and plan transparency; narrower recording workflows follow.
| Product | Session recording | Session audit records | Technician identity controls | Deployment and hosting |
|---|---|---|---|---|
| BeyondTrust Remote Support | BeyondTrust Remote Support includes detailed video logs.[1] | BeyondTrust logs all session activity and provides real-time reporting.[1] | BeyondTrust Remote Support provides advanced authentication and least-privilege permission controls.[2] | See vendor[2] |
| TeamViewer Remote | TeamViewer Remote records remote support sessions for quality control, training, or documentation.[3] | Comprehensive reporting logs incoming and outgoing connections, activities, and time spent.[3] | TeamViewer lets administrators assign device permissions and settings policies to teams, individuals, and devices.[3] | See vendor[3] |
| Zoho Assist | Zoho Assist Enterprise includes session recording.[4] | Zoho Assist Professional includes advanced session audit.[4] | See vendor[4] | See vendor[4] |
| SimpleHelp | SimpleHelp automatically records sessions and securely uploads recordings for later review.[5] | SimpleHelp keeps tamper-resistant records of remote access and technician activity with a complete audit history.[5] | See vendor[6] | See vendor[6] |
| FixMe.IT | FixMe.IT captures active support sessions in full for auditing and training.[7] | FixMe.IT generates session reports and activity logs.[8] | See vendor[9] | See vendor[9] |
| NetSupport Manager | NetSupport Manager can record screen activity to video for future reference.[10] | NetSupport Manager includes detailed activity logging.[11] | NetSupport Manager includes two-factor authentication and Active Directory integration.[11] | NetSupport Manager is on-premises remote support software.[12] |
| AeroAdmin | AeroAdmin BUSINESS includes session recording.[13] | AeroAdmin BUSINESS includes session reports.[13] | See vendor[14] | See vendor[14] |
| ISL Online | ISL Online records screen sharing, chat, audio, and video in support sessions.[15] | See vendor[15] | ISL Online supports user-level settings, roles, and permissions.[15] | ISL Online offers cloud service, managed private cloud, and self-hosted on-premises deployment.[15] |
| ConnectWise ScreenConnect | ScreenConnect records sessions for auditing and review.[16] | See vendor[16] | ScreenConnect includes two-factor authentication and role-based permissions.[16] | See vendor[16] |
| AnyDesk | AnyDesk plans include session recording.[17] | See vendor[17] | Advanced includes user and role management in my.anydesk.[17] | Ultimate is available in the cloud or on-premises.[17] |
| Splashtop Remote Support | Enterprise Remote Support includes cloud recording.[18] | See vendor[18] | Enterprise Remote Support includes SSO and granular access controls.[18] | Splashtop Enterprise lists an On-Prem option.[18] |
| Getscreen.me | Getscreen.me includes session recording capabilities.[19] | See vendor[20] | See vendor[20] | See vendor[20] |
| Iperius Remote | Iperius Remote records desktop sessions as video files.[21] | See vendor[21] | Iperius Remote provides granular security policies for operators and remote computers.[21] | See vendor[22] |
Log all session activity for an unimpeachable audit trail, with real-time reporting, detailed video logs, and more. Full-featured integrations with existing ITSM deployments and ticketing solutions (ServiceNow, Atlassian Jira Service Management, etc.), streamline workflows, while incorporating important context for driving efficient resolutions.
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc. Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more. Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Start Your Trial
Try now for free ## Unlock all TeamViewer features for 14 days. ### Session recording Record your remote support sessions for quality control, training purposes, or documentation. ### Service desk Automate inbound support requests, balance workloads, and instantly start remote support sessions for faster problem resolution. ### Secure unattended access No approval needed—with the right permissions, approved users can securely access unattended computers and Android devices like phones, POS devices, and displays. ### Comprehensive reporting Improve performance and billing precision with in-depth reporting features that log all incoming and outgoing connections as well as what your team is doing and how long it takes them to do it. ### Device security and user management Get full control over who has access to specific devices. Apply special permissions and licenses, and assign settings policies to teams, individuals, and devices. ## Key integrations * Microsoft Intune * ServiceNow * Freshworks * Jira * Salesforce * Zendesk * Slack * Microsoft Teams
15-day free trial. No credit card required. For Customer support teams Remote Support Each technician can conduct unlimited ad-hoc sessions to any computer. For IT support teams Unattended Access Add unlimited technicians to access your configured devices. Integrations - Zendesk, ServiceNow, FreshService, FreshDesk, Jira Professional Mobile Device Support Advanced Session Audit Enterprise Session Recording Free Plan Start with a FREE PLAN to explore core features and basic support needs.
Know exactly what happened Keep detailed, tamper-resistant records of remote access and technician activity, with session recordings and comprehensive audit history. Watch Try Now Record remote sessions Automatically record sessions and securely upload recordings for later review.
Simple, Predictable License Pricing Choose the features you need and pay for the sessions you use. No per-device pricing. Try everything free for 30 days. No credit card required.
Video session recording Capture active support sessions in their entirety for auditing and training purposes and view them at any time.
Multi-session handling Connect to and manage an unlimited number of remote computers at the same time. Unattended access Configure remote computers or servers for unattended remote access and organize them by groups for convenient management. Drag-and-drop file transfer Drag-and-drop files and folders directly to or from the remote desktop window, or even between client machines.
On-Demand & Unattended Remote Access Deliver live remote support when it's most needed. Configure unattended computers or servers for remote access and control them when no one's present at the remote end.
Annotate your screen with a range of drawing tools to highlight areas of focus for an end user or to aid in your presentation or training. You can also capture screenshots during a session and record screen activity (even on POS devices) to a video for future reference.
NetSupport Manager combines on-premises remote support with 256-bit AES encryption, two-factor authentication, SSL/TLS certificates, Active Directory integration, user acknowledgement and detailed activity logging to help protect every remote connection.
Secure On-Premises Remote Support Software Remotely access and manage PCs, servers and users across multiple platforms, locations and networks. NetSupport Manager gives IT teams fast, secure remote control without relying on a third-party cloud service. Try for free Contact us
BUSINESS Ideal solution for provision of regular and spontaneous tech support per month Total for the selected license term: Billed annually Buy Now Unlimited endpoints Additional working seat: Contact book File transfer Session recording Operator can control unlimited remote computers at a time
Free for personal and business use! (with restrictions)
Configure automatic session recording as an additional security measure or to prevent potential disputes. Capture screen sharing, chat, audio, and video.
Automatically record sessions for extended auditing, with videos available in space-efficient formats for easy download and review.
All plans are billed yearly. Monthly prices reflect the equivalent monthly cost of annual plan. Solo ~~ $28.90 20% off ~~ $23.12 per month (billed annually). Includes 1 connection (not scalable) 1 licensed user 3 registered devices to connect from Includes 100 managed devices (Unattended Access) Unlimited connections to users and devices (Interactive Access) Mobile device platforms included Start Business Trial Standard ~~ $49.90 20% off ~~ $39.92 per month for 1 connection (billed annually) Starts with 500 managed devices (Unattended Access) User management in my.anydesk File transfer, Session recording & Privacy mode Advanced User and role management in my.anydesk Ultimate Fully customizable In the Cloud or On-premises CRM and ITSM Integrations available
### Remote Support - Enterprise For teams needing everything in SOS plus Enhanced security with SSO, granular access controls, IP whitelisting, and cloud recording Advanced IT support with service desk, unattended Android access, and APIs More than 1,200 managed devices On-Prem option available
Does Getscreen.me support session recording? Yes, our software includes session recording capabilities. This feature is useful for training, monitoring, and compliance purposes.
Individual Usage: Free Version Start using for free, No card needed Personal Lifetime One-time payment, lifetime access Business Usage: Plans and Prices Flexible plans for professionals and teams Price Calculator Estimate your monthly business cost Special Offers Explore seasonal and bulk discounts Self-Hosted Version Learn more about the pricing for the self-hosted version Why Go Premium? Paid Limits & Options See what’s included in paid plans Talk to Sales: Request Quote Tailored pricing for your business Contact Sales Let’s find the best plan for your needs Learn more about pricing Features Any direction: Remote Device Control Remote Connection Control Panel - Empower Your Remote Desktop Experience Screen Sharing Easy-to-use Screen Share Software to Display in Any Browser Any type of service: Permanent Access Permanent Remote Access - Boost your remote IT management Quick Support Fast Remote Support with Our Seamless Desktop Software! Something Missing? Share your idea or vote for other feature suggestions to improve the system Submit an Idea ADVANCED CONNECTION MODES: Terminal Mode Run scripts, manage systems, and fix issues remotely — without interrupting users. File Transfer Easy File Management: Boost Your Remote Work with Hassle-Free Transfers
Session recording With a simple click, you can activate the video recording of a remote desktop session, and immediately have a video file available to use for presentations, tutorials or as part of a remote assistance report.
Iperius is the perfect tool for all companies that offer remote technical assistance services.
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