Categories › Remote Support Software
Compare attended remote support software for user approval, endpoint coverage, file transfer, technician controls, deployment and published plan prices.
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Compare attended remote support software for user approval, endpoint coverage, file transfer, technician controls, deployment and published plan prices.
8 of 21 publish a price · 6 offer a free plan · 14 offer a free trial
Why it ranks here: An enterprise desk routing support through ITSM can pair user-present control with ServiceNow, Jira Service Management and SIEM links.
Not a fit if: you exclude stored video from live user assistance; BeyondTrust Remote Support includes detailed video logs.
Why it ranks here: SOS starts a live support session from a code, a straightforward handoff for technicians helping users at their computers.
Not a fit if: you cannot budget SOS $22 per concurrent technician per month, with annual billing for live user support; Splashtop Remote Support prices its entry offer at that level.
Why it ranks here: Inbound help desks can connect attended sessions to Intune, ServiceNow, Freshworks, Jira, Salesforce, Zendesk, Slack and Teams.
Not a fit if: you require live user assistance with screen capture disabled; TeamViewer Remote records support sessions.
Why it ranks here: ConnectWise PSA and Automate teams get consent-based, on-demand support plus Zendesk connections.
Not a fit if: you cannot budget $30 per month One per single license, with annual billing for live user support; ConnectWise ScreenConnect prices its entry offer at that level.
Why it ranks here: A solo technician can price an attended-support seat at $23.12 per month on Solo, billed annually.
Not a fit if: you cannot budget Solo at $23.12 per user per month, billed annually for live user support; AnyDesk prices its entry offer at that level.
Why it ranks here: ISL Online fits teams choosing their hosting boundary: live support runs in cloud, managed private cloud or self-hosted on-premises form.
Not a fit if: you cannot retain screen, chat, audio or video from live user assistance; ISL Online records all four session streams.
Why it ranks here: Microsoft-managed desks can assist Windows, macOS and Android users through Remote Help and its web app.
Not a fit if: you need live support sessions kept on infrastructure you operate; Remote Help runs as cloud SaaS.
Why it ranks here: Providers supporting Windows, Mac, Linux and mobile endpoints get attended sessions in Take Control Plus.
Not a fit if: you require live user assistance without file transfers; N-able Take Control supports cut-and-paste and drag-and-drop transfers.
Why it ranks here: Service desks already using Zendesk, Freshservice, ServiceNow, Freshdesk or Jira can connect their attended support workflow.
Not a fit if: you need live help sessions to remain unrecorded; Zoho Assist Enterprise records support sessions.
Why it ranks here: Support teams covering Windows through Android can use SimpleHelp for on-demand sessions with users.
Not a fit if: you cannot store or upload footage from live user assistance; SimpleHelp automatically records and uploads sessions.
Why it ranks here: Remote assistance providers can serve Windows, Mac, Linux, iOS and Android endpoints with Iperius Remote.
Not a fit if: you cannot budget Small at €8.39 monthly for two concurrent connections, billed annually for live user support; Iperius Remote prices its entry offer at that level.
Why it ranks here: Drag-and-drop file transfer and a shared clipboard give FixMe.IT desks concrete controls during live assistance.
Not a fit if: you prohibit full session capture for live user assistance; FixMe.IT records active support sessions.
Why it ranks here: An IT department keeping systems on site gets attended screen control from an on-premises support tool.
Not a fit if: you need live user assistance with no video archive; NetSupport Manager records screen activity to video.
Why it ranks here: Small providers can start a customer session by email invite or code, then route tickets through Freshdesk, Jira or Zendesk.
Not a fit if: you cannot budget $99.50 yearly for one technician for live user support; RemotePC HelpDesk prices its entry offer at that level.
Why it ranks here: Technicians handling regular support can use BUSINESS session reports alongside on-demand sessions.
Not a fit if: you need live-support recording disabled on BUSINESS; AeroAdmin BUSINESS includes session recording.
Why it ranks here: HelpWire asks the user to approve a remote-access session, a useful boundary for live assistance to an occupied computer.
Not a fit if: you need more than five unattended devices on a free live user support plan; HelpWire Free caps the offer at five.
Why it ranks here: Android support stands apart in Getscreen.me’s endpoint list for teams assisting users from mobile devices.
Not a fit if: you need a team-wide free live user support license; Getscreen.me's free version is for individuals.
Why it ranks here: Supremo starts attended control from help-desk and ITSM software across its Windows, Mac, Android and iOS apps.
Not a fit if: you require free live user support for continuous professional use; Supremo limits free use to non-professional or non-continuous work.
Why it ranks here: Windows desks can equip one user on one device for $3.99 per month on UltraViewer Lite.
Not a fit if: you cannot budget Lite at $3.99 monthly for one user and one device for live user support; UltraViewer prices its entry offer at that level.
Why it ranks here: Teams standardizing on hosted delivery get on-demand sessions through Dameware Remote Everywhere’s cloud SaaS deployment.
Not a fit if: you set a policy against vendor-hosted delivery for live support sessions; Dameware Remote Everywhere is cloud SaaS.
Why it ranks here: User troubleshooting across Windows, Mac, Linux and iOS is the focus of Dameware Mini Remote Control.
Not a fit if: you require live user assistance without desktop control for user troubleshooting; Dameware Mini Remote Control provides that control.
Attended remote support software lets a technician help while the employee or customer is at the computer. Compare how the user joins or approves the session, which endpoints can connect and whether file transfers are controlled.
A user-present session starts when the employee or customer joins or approves the connection; compare access controls, endpoint coverage and file-transfer policy with plan price.
Ranked on documented capabilities and verified pricing from official vendor sources. Every fact links to its source and check date, and the criteria are specific to this buying situation.
Rank products documenting user-present help desk support first; then by user approval, transfer controls, endpoint scope and integration coverage. Public pricing breaks ties after those attended-session capabilities.
| Product | Attended support sessions | User consent and approval controls | File transfer controls | Supported endpoint platforms |
|---|---|---|---|---|
| BeyondTrust Remote Support | BeyondTrust Remote Support provides attended access and control.[1] | See vendor[1] | See vendor[1] | BeyondTrust lists Windows, Linux, macOS, Chrome OS, iOS, Android, and other devices.[1] |
| Splashtop Remote Support | Splashtop SOS connects on-demand sessions through a session code.[2] | See vendor[2] | See vendor[2] | See vendor[2] |
| TeamViewer Remote | TeamViewer Remote provides remote support sessions and a service desk for inbound support requests.[3] | See vendor[3] | See vendor[3] | See vendor[3] |
| ConnectWise ScreenConnect | ScreenConnect connects support staff to devices on demand.[4] | ScreenConnect includes consent-based connectivity.[4] | See vendor[5] | ScreenConnect lists Windows, Mac, Linux, and mobile device support.[4] |
| AnyDesk | AnyDesk includes unlimited connections to users and devices for interactive access.[6] | See vendor[6] | See vendor[6] | See vendor[6] |
| ISL Online | Support staff can view and control a client device after the client joins a session.[7] | The client joins the remote support session before the technician views and controls the device.[7] | See vendor[7] | ISL Online lists Windows, macOS, Linux, iOS, and Android remote devices.[7] |
| Microsoft Intune Remote Help | Remote Help connects IT support teams to an end-user device for real-time assistance.[8] | See vendor[9] | See vendor[8] | Remote Help supports Windows, macOS, Android, and a web app.[8] [9] |
| N-able Take Control Plus | Take Control includes attended support.[10] | See vendor[10] | N-able Take Control supports cut-and-paste or drag-and-drop file transfers.[10] | N-able Take Control supports Windows, Mac, and Linux, with iOS and Android technician apps.[10] |
| Zoho Assist | Remote Support lets each technician conduct unlimited ad-hoc sessions to any computer.[11] | See vendor[11] | See vendor[11] | Zoho Assist Professional includes mobile device support.[11] |
| SimpleHelp | SimpleHelp supports on-demand sessions with users.[12] | See vendor[13] | See vendor[13] | SimpleHelp lists Windows, macOS, Linux, iOS, and Android.[12] |
| Iperius Remote | Iperius Remote is built for companies that provide remote technical assistance.[14] | See vendor[14] | Iperius Remote provides permissions for clipboard and file transfer.[15] | Iperius Remote lists Android, iOS, Windows, Mac, and Linux remote control.[14] |
| FixMe.IT | FixMe.IT supports on-demand live remote assistance.[16] | See vendor[16] | FixMe.IT supports drag-and-drop file transfer and shared clipboard.[17] | See vendor[16] |
| NetSupport Manager | NetSupport Manager provides remote screen control and file transfer for IT support.[18] | NetSupport Manager supports user acknowledgement for remote connections.[19] | See vendor[20] | NetSupport Manager supports remote access to PCs, servers, and users across multiple platforms, locations, and networks.[21] |
| RemotePC HelpDesk | HelpDesk starts an on-demand session by email invite or session code.[22] | A customer can join an ad-hoc session by email invite or session code.[22] | See vendor[22] | HelpDesk supports customer computers and iOS and Android devices.[22] |
| AeroAdmin | AeroAdmin BUSINESS is positioned for regular and spontaneous technical support.[23] | See vendor[24] | AeroAdmin BUSINESS includes file transfer.[23] | See vendor[24] |
| HelpWire | HelpWire supports on-demand sessions with screen view and control while the user is present.[25] | HelpWire documents user approval for remote-access sessions.[26] | See vendor[25] | See vendor[25] |
| Getscreen.me | Getscreen.me offers Quick Support for fast remote support.[27] | See vendor[27] | Getscreen.me offers file transfer.[27] | Getscreen.me lists mobile support and remote desktop for Android.[28] |
| Supremo | Supremo initiates remote control sessions from help desk and ITSM software.[29] | See vendor[30] | See vendor[31] | Supremo lists Windows, macOS, Android, and iOS apps.[31] |
| UltraViewer | UltraViewer supports customers and partners through remote control sessions.[32] | Customers can observe the support session and take control of their screen.[32] | See vendor[32] | UltraViewer lists Windows XP, 7, 8, 10, 11, and Windows Server.[32] |
| Dameware Remote Everywhere | Dameware Remote Everywhere delivers on-demand remote support.[33] | See vendor[33] | See vendor[33] | Dameware Remote Everywhere supports remote access from Windows, Mac OS X, or Linux to desktop and mobile devices including Android and iOS.[34] |
| Dameware Mini Remote Control | Dameware remote desktop support lets IT access and control desktops to help users.[35] | See vendor[36] | See vendor[36] | SolarWinds lists remote Windows control and iOS, Mac, and Linux remote-control features for Dameware.[37] |
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc. Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more. Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Start Your Trial
### Remote Support - SOS Starting at ## $22/ month/ concurrent tech license Billed annually at $259 or $399 per concurrent tech Free Trial Access unlimited computers and mobile devices on-demand via a session code Remotely control and support managed endpoints with or without an end-user present
Try now for free ## Unlock all TeamViewer features for 14 days. ### Session recording Record your remote support sessions for quality control, training purposes, or documentation. ### Service desk Automate inbound support requests, balance workloads, and instantly start remote support sessions for faster problem resolution. ### Secure unattended access No approval needed—with the right permissions, approved users can securely access unattended computers and Android devices like phones, POS devices, and displays. ### Comprehensive reporting Improve performance and billing precision with in-depth reporting features that log all incoming and outgoing connections as well as what your team is doing and how long it takes them to do it. ### Device security and user management Get full control over who has access to specific devices. Apply special permissions and licenses, and assign settings policies to teams, individuals, and devices. ## Key integrations * Microsoft Intune * ServiceNow * Freshworks * Jira * Salesforce * Zendesk * Slack * Microsoft Teams
Deliver fast, secure remote support to any device, anytime, anywhere. Instantly connect and resolve issues on-demand, minimizing downtime and keeping your IT running smoothly.
One Ideal for individual use with a small number of machines $ USD 30 per month / billed annually Single license restriction Buy Now Plan includes: Multi-monitor support In-session chat Remote support File transfer Remote printing Remote toolbox Generate custom reports Mobile technician support 1 session limit 10 unattended access agents
All plans are billed yearly. Monthly prices reflect the equivalent monthly cost of annual plan. Solo ~~ $28.90 20% off ~~ $23.12 per month (billed annually). Includes 1 connection (not scalable) 1 licensed user 3 registered devices to connect from Includes 100 managed devices (Unattended Access) Unlimited connections to users and devices (Interactive Access) Mobile device platforms included Start Business Trial Standard ~~ $49.90 20% off ~~ $39.92 per month for 1 connection (billed annually) Starts with 500 managed devices (Unattended Access) User management in my.anydesk File transfer, Session recording & Privacy mode Advanced User and role management in my.anydesk Ultimate Fully customizable In the Cloud or On-premises CRM and ITSM Integrations available
Remote Support Simply start a remote support session and ask your client to join it. View and control the client's device to provide technical assistance effortlessly.
Microsoft Intune Remote Help is a cloud-based remote support solution that allows IT support teams to connect securely to an end-user's device for real-time assistance. It enables organizations to provide remote troubleshooting and guidance with enterprise security controls in place. Remote Help distinguishes between helpers (support personnel) and sharers (end users sharing their screen), both of whom must sign in with corporate Entra ID accounts for each session. Remote Help only works within your organization's tenant – helpers can't assist users in another tenant or external organization.
Role-based access control: Admins can set RBAC rules that determine the scope of a helper's access, such as: * The users who can help others and the range of actions they can do while providing help. For example, who can run elevated privileges while helping. * The users who can only view a device, and who can request full control of the session while assisting others. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. You can also find details about active sessions. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs. Platform-specific capabilities * Windows * macOS * Android Unattended control: Remote sign-in: Allows an authorized helper to sign in to a corporate Windows device with their own credentials and troubleshoot without requiring an end user to be present or signed in. Unlike attended control, which displays an active user's session, unattended remote sign-in creates a separate authenticated Windows session governed by user authentication, Intune role-based access control (RBAC), and auditing. This capability is initiated from the Microsoft Intune admin center and applies only to physical, corporate-owned, Intune-managed Windows devices. Unattended control: Helpers can connect to Android devices without requiring the sharer to accept the connection each time. This capability requires the Android device to be enrolled in Intune as an Android Enterprise dedicated device.
Includes: * Attended and unattended support * Connections typically in under eight seconds* * Native iOS and Android applications * Ability to provide support from Android and iOS Devices * Brandable and intuitive user experience * Live chat and fast file transfers * Powerful troubleshooting tools Take Control Plus Includes everything in Take Control AND: * Batch scripting * Registry editing * Secrets vaults * Real-time session monitoring * Ability to connect to Android and iOS Devices * Survey creation tools * Technician performance reporting
15-day free trial. No credit card required. For Customer support teams Remote Support Each technician can conduct unlimited ad-hoc sessions to any computer. For IT support teams Unattended Access Add unlimited technicians to access your configured devices. Integrations - Zendesk, ServiceNow, FreshService, FreshDesk, Jira Professional Mobile Device Support Advanced Session Audit Enterprise Session Recording Free Plan Start with a FREE PLAN to explore core features and basic support needs.
Connect instantly to users and unattended devices with fast, secure remote control across Windows, macOS, Linux, iOS and Android. Watch Try Now Help users when they need you Launch secure, on-demand support sessions without pre-installing software. Access devices anytime Connect securely to unattended computers and servers whenever you need them. Support every major platform Connect across Windows, macOS, Linux, iOS and Android
Simple, Predictable License Pricing Choose the features you need and pay for the sessions you use. No per-device pricing. Try everything free for 30 days. No credit card required.
Iperius is the perfect tool for all companies that offer remote technical assistance services.
Permissions for mouse, keyboard, clipboard, and file transfer Data center TIER IV and ISO 27001, with DDOS protection End-to-end encryption Two-factor authentication (2FA)
On-Demand & Unattended Remote Access Deliver live remote support when it's most needed. Configure unattended computers or servers for remote access and control them when no one's present at the remote end.
Multi-session handling Connect to and manage an unlimited number of remote computers at the same time. Unattended access Configure remote computers or servers for unattended remote access and organize them by groups for convenient management. Drag-and-drop file transfer Drag-and-drop files and folders directly to or from the remote desktop window, or even between client machines.
From screen control and file transfer to hardware inventory, PowerShell, remote system management and multi-device support, NetSupport Manager provides a comprehensive toolkit for on-premises remote support.
NetSupport Manager combines on-premises remote support with 256-bit AES encryption, two-factor authentication, SSL/TLS certificates, Active Directory integration, user acknowledgement and detailed activity logging to help protect every remote connection.
Pricing is based on your requirements, so you can choose the number of licences that suits your environment.
Secure On-Premises Remote Support Software Remotely access and manage PCs, servers and users across multiple platforms, locations and networks. NetSupport Manager gives IT teams fast, secure remote control without relying on a third-party cloud service. Try for free Contact us
With an email invite or session code, establish an ad-hoc remote session at request for quick fix.
BUSINESS Ideal solution for provision of regular and spontaneous tech support per month Total for the selected license term: Billed annually Buy Now Unlimited endpoints Additional working seat: Contact book File transfer Session recording Operator can control unlimited remote computers at a time
Free for personal and business use! (with restrictions)
On-demand Remote Support for active issues, with screen view and control while the person is still there. Continuous access Unattended remote access for approved devices, built for follow-up fixes without restarting the support flow.
End-to-end encryption (TLS, AES-256), user approval, 2FA, and firewall-friendly connections keep remote access controlled and transparent.
Individual Usage: Free Version Start using for free, No card needed Personal Lifetime One-time payment, lifetime access Business Usage: Plans and Prices Flexible plans for professionals and teams Price Calculator Estimate your monthly business cost Special Offers Explore seasonal and bulk discounts Self-Hosted Version Learn more about the pricing for the self-hosted version Why Go Premium? Paid Limits & Options See what’s included in paid plans Talk to Sales: Request Quote Tailored pricing for your business Contact Sales Let’s find the best plan for your needs Learn more about pricing Features Any direction: Remote Device Control Remote Connection Control Panel - Empower Your Remote Desktop Experience Screen Sharing Easy-to-use Screen Share Software to Display in Any Browser Any type of service: Permanent Access Permanent Remote Access - Boost your remote IT management Quick Support Fast Remote Support with Our Seamless Desktop Software! Something Missing? Share your idea or vote for other feature suggestions to improve the system Submit an Idea ADVANCED CONNECTION MODES: Terminal Mode Run scripts, manage systems, and fix issues remotely — without interrupting users. File Transfer Easy File Management: Boost Your Remote Work with Hassle-Free Transfers
Mobile Support Remote Desktop for Android - Secure Browser-Based Access
Help Desk Software and ITSM Solve customer issues directly from your Help Desk or ITSM software. With Supremo, you can initiate remote control sessions directly from the support interface.
Ready for company use No human intervention is required to start a remote session: you can automatically activate Supremo when the remote PC starts Windows. All subscribers to a plan can also customize the support software interface with their own brand or logo and distribute it to their customers.
File transfer Secure and reliable remote file transfer to share files and folders between computers during remote sessions.
Remote control to support your clients / partners from everywhere. Safe remote control UltraViewer is designed to support customer, partner remotely. Your clients can observe all you do on their screen and take control whenever they want.
Dameware Remote Everywhere Deliver on-demand remote support from anywhere with our cloud-based solution. Fully functional for 14 days
Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.
Linux or Windows remote support software, can allow IT to access desktops from wherever they are, so technicians can provide necessary support faster compared to providing support in-person or talking an end user through the problem without the ability to control the device themselves.
Dameware Mini Remote Control - Download Free Trial | SolarWinds
Multi-Platform Support Remote Windows Control iOS Remote Desktop Mac Remote Control Linux Remote Control
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