For customer support in Slack, Unthread documents Slack-native ticket creation, assignments based on customer context and SLA rules, and ticket replies and closure in Slack. Pro starts at $85 per agent per month with a five-seat minimum; all plans include a 14-day trial, and conversation limits apply.
Catalog › Product profile
Unthread Review 2026: Pricing, Plans and Slack Helpdesk
Unthread turns customer Slack conversations into support tickets, with ticket tracking, assignments, SLAs, and replies in Slack.
Verified
Facts at a glance
- Starting price
- $85 per agent per month, Pro · as of October 2026
- Free plan
- Not documented
- Free trial
- All plans include a 14-day free trial.
- Official website
- https://unthread.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Customer Slack channels create tracked tickets; agents manage conversations and close tickets in Slack. |
|---|---|
| Private team escalation | Not documented |
| Account and service tracking | SLA/SLO tracking and assignment using customer context and SLA rules. |
| Slack configuration and cost boundary | Pro: $85/agent/month; minimum 5 seats; conversation limits apply. All plans include a 14-day trial. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Unthread on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Unthread on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Unthread on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published