Thena documents converting customer-channel messages into tickets through automatic creation, emoji reactions, @Thena mentions, or slash commands. Starter includes Slack and email, up to five user seats, and up to 1,000 tickets per month at $29 per user per month billed annually. Its opened Slack sources do not state how agent replies return to the customer channel or describe private escalation behavior.
Catalog › Product profile
Thena Review 2026: Pricing, Plans and Slack Support Ticketing
Thena turns customer Slack messages into support tickets and lists SLA tracking, CSAT, ticket views, and account data for B2B support.
Verified
Facts at a glance
- Starting price
- $29 per user per month, Starter, billed annually · as of October 2026
- Free plan
- Not documented
- Free trial
- Not documented
- Official website
- https://www.thena.ai/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Not documented |
|---|---|
| Private team escalation | Not documented |
| Account and service tracking | Thena promotes ticketing, SLAs, and CSAT for Slack support; account data appears in the ticket feed. |
| Slack configuration and cost boundary | Starter: $29/user/month billed annually; Slack and email; maximum 5 user seats and 1,000 tickets/month. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Thena on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Thena on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Thena on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published