Facts at a glance
- Starting price
- $15 per agent per month, Starter, annual payments · as of October 2026
- Free plan
- No free plan listed
- Free trial
- Yes, 14 days
- Last verified
- 2026-10-19
Plans and prices
Prices as of October 2026| Plan | Price | Billing | Limits | Included |
|---|
| Starter | $15 USD per agent per month | Billed annually | — | Single-team Inbox; Unlimited Requesters; Slack Ticketing |
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| Starter | $18 USD per agent per month | Billed monthly | — | Single-team Inbox; Unlimited Requesters; Slack Ticketing |
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| Professional | $24 USD per agent per month | Billed annually | — | Unlimited Teams; Multi-source intake; Basic Automations |
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| Professional | $29 USD per agent per month | Billed monthly | — | Unlimited Teams; Multi-source intake; Basic Automations |
|---|
| Growth | $38 USD per agent per month | Billed annually | — | Workflow Automations; Automated Approvals; SLA Management |
|---|
| Growth | $45 USD per agent per month | Billed monthly | — | Workflow Automations; Automated Approvals; SLA Management |
|---|
| Custom | Not published | — | — | — |
|---|
Sources: Suptask Pricing
Key capabilities
| Customer-channel request capture | Professional ($24/agent/month annually; $29 monthly) adds external Slack Connect. Customer requests become owned tickets; replies and status changes post back to the originating channel. |
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| Private team escalation | The customer-support configuration documents private-thread debugging for second-line teams; customer-visible status changes continue in the originating channel. |
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| Account and service tracking | Growth ($38/agent/month annually; $45 monthly) adds SLA per account. The product page documents reply/resolution targets, account-level CSAT reporting, ticket owners and priorities. |
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| Slack configuration and cost boundary | Professional: $24/agent/month annual or $29 monthly; first listed tier with external Slack Connect. Growth: $38 annual or $45 monthly per agent; adds SLA management. Requesters are unlimited/free; agents with Inbox access are billed. CRM integrations: Custom plan. |
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Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Suptask on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists
- ClearFeed — Shares 1 shortlists
Change log
- 19 October 2026 — Checked 1 facts: Free plan
- 18 October 2026 — Checked 7 facts including Starting price, Free trial, Price published, Customer-channel request capture
Choose Suptask when B2B customers already use shared Slack Connect channels and support needs owned tickets, account-level follow-up and private escalation. Customers submit and track tickets in Slack; agents work from a shared queue and replies and status changes return to the customer channel.
Keep the customer request in its channel
Each customer gets a shared Slack Connect channel. Messages can become tickets through a ticket reaction or message action, and the ticket has an owner and priority. Suptask says replies and status changes post back to the channel where the request started. Customer follow-up stays in Slack, without a separate customer portal.
Track account service and escalation
Account managers can follow a ticket without owning it, and renewal-sensitive accounts can have their own SLA. Growth adds SLA management; the product page describes reply and resolution targets, alerts and escalation. Second-line teams can investigate in a private thread while the customer sees ticket status changes. HubSpot and Salesforce account context are listed on the Custom plan.
Choose the plan around channel support
Professional is the first listed tier that adds external Slack Connect, at $24 per agent per month with annual billing ($29 monthly). Growth is $38 per agent per month annually ($45 monthly) and adds SLA management. Ticket requesters are unlimited and free; agents with Inbox access are the billed seats. Custom pricing applies to CRM integrations and enterprise requirements. The product is built for named B2B accounts in Slack; its published page says it does not include a chat widget, phone line or public help center.
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