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Supportbench Review 2026: Pricing, Plans and Help Desk
Supportbench is B2B customer support software with customer-tier SLA rules, case workflows, and CRM integrations.
Verified
Facts at a glance
- Starting price
- USD 32 per agent per month for Professional, billed annually; USD 40 per agent per month on monthly billing. The separate scaling rule applies after 15 agents. · as of October 2026
- Free plan
- Not documented
- Free trial
- The official pricing page offers a free trial with no credit card; the opened page does not state its duration.
- Official website
- https://www.supportbench.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Portal Software 2026
| Customer request tracking | Not documented |
|---|---|
| Company-wide request visibility | Not documented |
| Who grants company access | Not documented |
| Email and portal on the same ticket | Not documented |
Best Customer Support Software for B2B SaaS 2026
| Email and in-product support | Email ticketing and embeddable chat share the support platform. |
|---|---|
| Shared business-account history | Account history and open customer tickets appear beside each case. |
| Linked support and engineering work | Jira, Azure DevOps and Linear records can be created or linked from cases; the vendor documents synchronized comments and attachments plus status updates. |
Best Customer Support Software with SLA Management 2026
| Customer-tier response policies | Supportbench documents SLA rules selected by customer tier, contract, support level, product, severity or case type, with different response and resolution targets by account or service. |
|---|---|
| Regional SLA calendars | Not documented |
| Waiting-for-customer SLA pause | Not documented |
| Warning before an SLA breach | Not documented |
Appears in these comparisons
Consider instead
- Zendesk — Shares 3 shortlists; ranked above Supportbench on Best B2B Customer Support Portal Software 2026
- Freshdesk — Shares 3 shortlists; ranked above Supportbench on Best B2B Customer Support Portal Software 2026
- Pylon — Shares 3 shortlists; ranked above Supportbench on Best B2B Customer Support Portal Software 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published