MatrixFlows publishes company-based pricing with unlimited users. The opened materials establish account-linked Slack support, but do not establish a Slack-specific minimum edition or security certification. Vendor source. Vendor source.
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MatrixFlows Review 2026: Pricing, Plans and Customer Support
MatrixFlows combines a support inbox and shared knowledge workspace; its customer Slack and Microsoft Teams threads are attached to account records with an owner and status.
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Facts at a glance
- Starting price
- Team: $50 per month when billed annually, with unlimited team members. External customer self-service is listed separately on External; Slack-specific plan eligibility is not documented. · as of October 2026
- Free plan
- Not documented
- Free trial
- Not documented
- Official website
- https://www.matrixflows.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Shared customer-channel threads enter an owned inbox alongside email, chat and Teams and attach to account records. The opened pages do not specify message-edit or attachment sync mechanics. |
|---|---|
| Private team escalation | Discuss a customer issue with engineering in the shared workspace while keeping internal comments separate from customer-facing replies. A separate private Slack-thread mechanism is not documented. |
| Account and service tracking | Track ownership and status on account-linked Slack customer threads; detailed Slack SLA timers are not documented in the checked pages. |
| Slack configuration and cost boundary | Not documented |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above MatrixFlows on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above MatrixFlows on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above MatrixFlows on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published