Catalog › Product profile

Kayako Review 2026: Pricing, Plans and Customer Support

Kayako documents an authenticated Help Center and organization conversation sharing, with Scale named for wider visibility.

Verified 22 October 2026

Facts at a glance

Customer request tracking	Signed-in Help Center customers can track and update conversations, and the portal offers Start a conversation.
Company-wide request visibility	The documented Scale configuration permits all organization conversations. Users belong to one organization; closed conversations are archived after 30 days and disappear from the organization conversation tab. Current commercial availability of Scale was not confirmed.
Who grants company access	Agents or administrators with Create and update users and organizations permission administer organization access. The documented wider-visibility option requires Scale.
Email and portal on the same ticket	Email replies and Help Center updates use case IDs and message headers to find the existing conversation; missing matching identifiers can create a new conversation.

Email and in-product support	Not documented
Shared business-account history	Organizations group users and expose their conversations, activities and events in one timeline.
Linked support and engineering work	The integrations page connects Jira, GitHub or LaunchDarkly and describes enriched tickets plus automatic customer updates when bugs are fixed.

Zendesk — Shares 2 shortlists; ranked above Kayako on Best B2B Customer Support Portal Software 2026
Freshdesk — Shares 2 shortlists; ranked above Kayako on Best B2B Customer Support Portal Software 2026
Pylon — Shares 2 shortlists; ranked above Kayako on Best B2B Customer Support Portal Software 2026

22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published