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HelpDesk.com Review 2026
Shopify-connected help desk that attaches store orders to email and chat tickets and displays order data beside ticket details.
Verified
Facts at a glance
- Starting price
- $19 per user per month, Essential, billed yearly · as of October 2026
- Free plan
- Not documented
- Free trial
- Yes, 14 days
- Official website
- https://www.helpdesk.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for Small Shopify Stores 2026
| Order and delivery context | Shopify orders are attached to tickets; order/status data and ticket details appear together, and the AI answers shipping/order-status questions. |
|---|---|
| Cancel a Shopify order | Not documented |
| Refund a Shopify order | Not documented |
| Edit a Shopify shipping address | Not documented |
Appears in these comparisons
Consider instead
- Gorgias — Shares 1 shortlists; ranked above HelpDesk.com on Best Customer Support Software for Small Shopify Stores 2026
- Help Scout — Shares 1 shortlists
- Hiver — Shares 1 shortlists
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published