Foqal documents customer Slack Connect messages becoming tracked tickets with Salesforce account context, routing, and SLA timers. Starter is $100 per month for up to five operators; Premium adds custom SLAs at $50 per operator per month with a three-operator minimum.
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Foqal Review 2026: Pricing, Plans and Slack Connect Tickets
Foqal turns customer Slack Connect messages into tracked support tickets with account context, automatic routing, and SLA timers.
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Facts at a glance
- Starting price
- $100 per month, Starter, includes up to 5 operators. · as of October 2026
- Free plan
- Not documented
- Free trial
- 30-day free trial.
- Official website
- https://www.foqal.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Slack Connect messages become tracked tickets with Salesforce account context, routing, and SLA timers; customers continue in Slack. |
|---|---|
| Private team escalation | Not documented |
| Account and service tracking | Salesforce account context, automatic routing, SLA timers, and pre-breach escalation. |
| Slack configuration and cost boundary | Starter: $100/month for up to 5 operators. Premium: $50/operator/month, 3 minimum, adds custom SLAs. Enterprise: $75/operator/month, 10 minimum. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Foqal on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Foqal on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Foqal on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published