Conclude’s security page lists SOC 2 Type II, HIPAA and GDPR compliance. This is a vendor statement rather than an independent assessment performed in this task. Vendor source.
Catalog › Product profile
Conclude Review 2026: Pricing, Plans and Customer Support
Conclude provides conversational customer ticketing in Slack and Microsoft Teams, with Jira Cloud and Zendesk integrations and a central ticket dashboard.
Verified
Facts at a glance
- Starting price
- Conclude Starter: $120 per user per year, or $12 per user per month; five-user minimum and ten-user maximum. This is the entry plan, not a confirmed minimum for external customer support. · as of October 2026
- Free plan
- Conclude Free is restricted to registered educational institutions, with up to 20 seats; general business eligibility is not documented.
- Free trial
- The standard free trial lasts 14 days and can be extended by agreement.
- Official website
- https://conclude.io/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Open a ticket from the customer chat with an emoji and respond inside Slack or Teams; optional helpdesk integrations synchronize work. |
|---|---|
| Private team escalation | Not documented |
| Account and service tracking | Conclude keeps open and closed ticket history and lets teams filter by priority and reopen tickets. |
| Slack configuration and cost boundary | Customer participants do not count as active users. Pro lists 10 external channels; confirm customer-support configuration and connector subscriptions. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Conclude on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Conclude on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Conclude on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published