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Channel Works Review 2026: Pricing, Plans and Customer Support
Channel Works manages Slack Connect customer requests in a dedicated support inbox, with replies sent back to the original Slack thread and linked collaboration in internal Slack channels.
Verified
Facts at a glance
- Starting price
- Startup: $200 per month, annual upfront payment; monthly installments are 15% higher and a 10% tax is excluded. The minimum Slack-support plan is not documented. · as of October 2026
- Free plan
- Free+ is $0, with up to two CX seats, limited basic AI chat support and up to 30 team seats. Slack eligibility is not documented.
- Free trial
- The official pricing page offers paid features free for 14 days.
- Official website
- https://channel.io/us/slack
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | AI groups customer support messages into conversations, with manual flagging available; customers receive replies in the original Slack thread. |
|---|---|
| Private team escalation | The vendor distinguishes internal request-management channels from private side conversations for teammate collaboration. |
| Account and service tracking | Not documented |
| Slack configuration and cost boundary | Slack Connect customer channels and an internal Slack handling channel are documented. The pricing page does not state the minimum Slack plan. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Channel Works on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Channel Works on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Channel Works on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published