Atlas documents turning customer Slack Connect messages into tickets, with direct Slack replies, customer timelines, ticket status updates, and SLA reporting. Its pricing page lists Basic at $39 per seat per month, Standard at $79, and Pro at $119.
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Atlas Review 2026: Pricing, Plans and Slack Connect Support
Atlas converts Slack Connect customer threads into support tickets and connects Slack triage with a customer timeline and service rules.
Verified
Facts at a glance
- Starting price
- $39 per seat per month, Basic. · as of October 2026
- Free plan
- Not documented
- Free trial
- Not documented
- Official website
- https://atlas.so/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Slack Connect customer threads become Atlas tickets; agents can reply as the channel. |
|---|---|
| Private team escalation | Ticket threads support teammate collaboration and internal notes. |
| Account and service tracking | Customer timelines, SLAs, and ticket reporting. |
| Slack configuration and cost boundary | Basic $39/seat/month; Standard $79; Pro $119. Slack Connect appears in the channel feature table. |
Appears in these comparisons
Consider instead
- Pylon — Shares 1 shortlists; ranked above Atlas on Best B2B Customer Support Software for Slack 2026
- Suptask — Shares 1 shortlists; ranked above Atlas on Best B2B Customer Support Software for Slack 2026
- Plain — Shares 1 shortlists; ranked above Atlas on Best B2B Customer Support Software for Slack 2026
Change log
- 22 October 2026 — Checked 8 facts including Starting price, Free plan, Free trial, Price published