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Compare remote support software for unattended access to business computers, including endpoint scope, technician controls, deployment and plan boundaries.
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Compare remote support software for unattended access to business computers, including endpoint scope, technician controls, deployment and plan boundaries.
6 of 17 publish a price · 5 offer a free plan · 12 offer a free trial
Why it ranks here: Audit-heavy support teams can extend unattended control with detailed video logs and real-time session activity reports.
Not a fit if: you exclude stored video from unattended access; BeyondTrust Remote Support includes detailed video logs.
Why it ranks here: SOS keeps managed endpoints reachable after a user leaves, with billing by concurrent technician rather than by device.
Not a fit if: you cannot budget SOS $22 per concurrent technician per month, with annual billing for unattended device maintenance; Splashtop Remote Support prices its entry offer at that level.
Why it ranks here: Approved technicians can reach unattended computers and Android devices under TeamViewer’s permission controls.
Not a fit if: you require unattended access with screen capture disabled; TeamViewer Remote records support sessions.
Why it ranks here: Small MSPs can start with 10 unattended agents in ScreenConnect One and scale the technician license separately.
Not a fit if: you cannot budget $30 per month One per single license, with annual billing for unattended device maintenance; ConnectWise ScreenConnect prices its entry offer at that level.
Why it ranks here: A Solo technician can manage up to 100 unattended devices, with a published per-user annual-billing price.
Not a fit if: you cannot budget Solo at $23.12 per user per month, billed annually for unattended device maintenance; AnyDesk prices its entry offer at that level.
Why it ranks here: Teams requiring local infrastructure can self-host ISL Online; cloud and managed private cloud are also available.
Not a fit if: you cannot retain screen, chat, audio or video from unattended access; ISL Online records all four session streams.
Why it ranks here: Remote Help limits unattended control to enrolled, corporate-owned physical Windows devices.
Not a fit if: you need unattended device maintenance kept on infrastructure you operate; Remote Help runs as cloud SaaS.
Why it ranks here: Technicians maintaining mixed endpoints get unattended access plus cut-and-paste or drag-and-drop file transfer.
Not a fit if: you require unattended computer access without file transfers; N-able Take Control supports cut-and-paste and drag-and-drop transfers.
Why it ranks here: Zoho Assist lets unlimited technicians reach configured devices through its separate Unattended Access workflow.
Not a fit if: you prohibit footage from unattended support; Zoho Assist Enterprise includes session recording.
Why it ranks here: Teams maintaining unattended computers can retain tamper-resistant records of remote access and technician activity.
Not a fit if: you cannot store or upload footage from unattended access; SimpleHelp automatically records and uploads sessions.
Why it ranks here: Iperius Remote gives operators clipboard and file-transfer permissions while connecting to unattended devices.
Not a fit if: you cannot budget Small at €8.39 monthly for two concurrent connections, billed annually for unattended device maintenance; Iperius Remote prices its entry offer at that level.
Why it ranks here: Support staff can maintain unattended computers and servers under FixMe.IT’s per-seat annual plan.
Not a fit if: you prohibit full session capture for unattended access; FixMe.IT records active support sessions.
Why it ranks here: Permanent remote access gives technicians a follow-up path to approved Android computers and devices.
Not a fit if: you need a team-wide free unattended device maintenance license; Getscreen.me's free version is for individuals.
Why it ranks here: HelpWire Free reaches five unattended devices for one operator; larger fleets move beyond that entry limit.
Not a fit if: you need more than five unattended devices on a free unattended device maintenance plan; HelpWire Free caps the offer at five.
Why it ranks here: Supremo connects to unattended computers and servers, while its free use is reserved for non-professional or non-continuous work.
Not a fit if: you require free unattended device maintenance for continuous professional use; Supremo limits free use to non-professional or non-continuous work.
Why it ranks here: Wake-on-LAN lets IT teams wake a computer before using Dameware’s unattended support.
Not a fit if: you set a policy against vendor-hosted delivery for unattended device maintenance; Dameware Remote Everywhere is cloud SaaS.
Why it ranks here: Remote Utilities keeps unattended access available with cloud or on-premises deployment options.
Not a fit if: you cannot permit Active Directory support in your unattended device maintenance environment; Remote Utilities lists that connection.
Unattended remote access software lets technicians connect to approved business computers when no user is present. Check device enrollment, endpoint coverage and technician permissions before choosing a deployment model.
Unattended access lets a technician connect to an authorized computer without a user present; device requirements, technician controls and deployment set the operating boundary.
Ranked on documented capabilities and verified pricing from official vendor sources. Every fact links to its source and check date, and the criteria are specific to this buying situation.
Rank products documenting unattended access to business devices first; then by endpoint scope, technician controls and deployment flexibility. Public price transparency breaks ties among comparable access workflows.
| Product | Unattended access | Deployment and hosting | Supported endpoint platforms | Named integrations |
|---|---|---|---|---|
| BeyondTrust Remote Support | BeyondTrust Remote Support provides unattended access and control.[1] | See vendor[1] | BeyondTrust lists Windows, Linux, macOS, Chrome OS, iOS, Android, and other devices.[1] | BeyondTrust names ServiceNow and Atlassian Jira Service Management integrations.[2] |
| Splashtop Remote Support | Remote Support SOS controls managed endpoints with or without an end user present.[3] | Splashtop Enterprise lists an On-Prem option.[3] | See vendor[3] | Enterprise Remote Support includes service desk tools and APIs.[3] |
| TeamViewer Remote | Approved users can access unattended computers and Android devices with the right permissions.[4] | See vendor[4] | See vendor[4] | TeamViewer lists these service and identity integrations.[4] |
| ConnectWise ScreenConnect | One includes 10 unattended access agents.[5] | See vendor[6] | ScreenConnect lists Windows, Mac, Linux, and mobile device support.[6] | ScreenConnect names ConnectWise PSA, ConnectWise Automate, Zendesk, FreshDesk, and Acronis integrations.[5] |
| AnyDesk | AnyDesk Solo includes 100 managed devices for unattended access.[7] | Ultimate is available in the cloud or on-premises.[7] | See vendor[7] | See vendor[7] |
| ISL Online | ISL Online supports secure access to unattended remote devices.[8] | ISL Online offers cloud service, managed private cloud, and self-hosted on-premises deployment.[8] | ISL Online lists Windows, macOS, Linux, iOS, and Android remote devices.[8] | See vendor[8] |
| Microsoft Intune Remote Help | Remote Help supports unattended control for enrolled physical, corporate-owned Windows devices.[9] | Microsoft describes Remote Help as a cloud-based remote support solution.[10] | Remote Help supports Windows, macOS, Android, and a web app.[10] [9] | See vendor[10] |
| N-able Take Control Plus | Take Control includes unattended support.[11] | See vendor[11] | N-able Take Control supports Windows, Mac, and Linux, with iOS and Android technician apps.[11] | See vendor[11] |
| Zoho Assist | Unattended Access lets unlimited technicians access configured devices.[12] | See vendor[12] | Zoho Assist Professional includes mobile device support.[12] | Zoho Assist Standard lists integrations with Zendesk, ServiceNow, Freshservice, Freshdesk, and Jira.[12] |
| SimpleHelp | SimpleHelp supports secure access to unattended computers and servers.[13] | See vendor[14] | SimpleHelp lists Windows, macOS, Linux, iOS, and Android.[13] | See vendor[14] |
| Iperius Remote | Iperius Remote lists unattended access.[15] | See vendor[16] | Iperius Remote lists Android, iOS, Windows, Mac, and Linux remote control.[16] | See vendor[16] |
| FixMe.IT | FixMe.IT supports unattended access to computers and servers.[17] | See vendor[17] | See vendor[17] | See vendor[17] |
| Getscreen.me | Getscreen.me offers permanent remote access.[18] | See vendor[18] | Getscreen.me lists mobile support and remote desktop for Android.[19] | See vendor[18] |
| HelpWire | HelpWire supports unattended remote access for approved devices.[20] | See vendor[20] | See vendor[20] | See vendor[20] |
| Supremo | Supremo connects to unattended computers and servers.[21] | See vendor[22] | Supremo lists Windows, macOS, Android, and iOS apps.[21] | See vendor[23] |
| Dameware Remote Everywhere | Dameware Remote Everywhere includes unattended support and Wake-on-LAN.[24] | Dameware Remote Everywhere is a cloud-based SaaS remote support solution.[24] | Dameware Remote Everywhere supports remote access from Windows, Mac OS X, or Linux to desktop and mobile devices including Android and iOS.[25] | See vendor[24] |
| Remote Utilities | Remote Utilities lists unattended access.[26] | Remote Utilities lists cloud and on-premises options.[26] | Remote Utilities lists Windows, macOS, Linux, iOS, and Android platforms.[27] | Remote Utilities lists Active Directory support.[26] |
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc. Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more. Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Start Your Trial
Log all session activity for an unimpeachable audit trail, with real-time reporting, detailed video logs, and more. Full-featured integrations with existing ITSM deployments and ticketing solutions (ServiceNow, Atlassian Jira Service Management, etc.), streamline workflows, while incorporating important context for driving efficient resolutions.
### Remote Support - SOS Starting at ## $22/ month/ concurrent tech license Billed annually at $259 or $399 per concurrent tech Free Trial Access unlimited computers and mobile devices on-demand via a session code Remotely control and support managed endpoints with or without an end-user present
Try now for free ## Unlock all TeamViewer features for 14 days. ### Session recording Record your remote support sessions for quality control, training purposes, or documentation. ### Service desk Automate inbound support requests, balance workloads, and instantly start remote support sessions for faster problem resolution. ### Secure unattended access No approval needed—with the right permissions, approved users can securely access unattended computers and Android devices like phones, POS devices, and displays. ### Comprehensive reporting Improve performance and billing precision with in-depth reporting features that log all incoming and outgoing connections as well as what your team is doing and how long it takes them to do it. ### Device security and user management Get full control over who has access to specific devices. Apply special permissions and licenses, and assign settings policies to teams, individuals, and devices. ## Key integrations * Microsoft Intune * ServiceNow * Freshworks * Jira * Salesforce * Zendesk * Slack * Microsoft Teams
One Ideal for individual use with a small number of machines $ USD 30 per month / billed annually Single license restriction Buy Now Plan includes: Multi-monitor support In-session chat Remote support File transfer Remote printing Remote toolbox Generate custom reports Mobile technician support 1 session limit 10 unattended access agents
Deliver fast, secure remote support to any device, anytime, anywhere. Instantly connect and resolve issues on-demand, minimizing downtime and keeping your IT running smoothly.
All plans are billed yearly. Monthly prices reflect the equivalent monthly cost of annual plan. Solo ~~ $28.90 20% off ~~ $23.12 per month (billed annually). Includes 1 connection (not scalable) 1 licensed user 3 registered devices to connect from Includes 100 managed devices (Unattended Access) Unlimited connections to users and devices (Interactive Access) Mobile device platforms included Start Business Trial Standard ~~ $49.90 20% off ~~ $39.92 per month for 1 connection (billed annually) Starts with 500 managed devices (Unattended Access) User management in my.anydesk File transfer, Session recording & Privacy mode Advanced User and role management in my.anydesk Ultimate Fully customizable In the Cloud or On-premises CRM and ITSM Integrations available
Remote Access Access and securely manage your unattended remote devices from anywhere, ensuring you remain productive and connected at all times.
Role-based access control: Admins can set RBAC rules that determine the scope of a helper's access, such as: * The users who can help others and the range of actions they can do while providing help. For example, who can run elevated privileges while helping. * The users who can only view a device, and who can request full control of the session while assisting others. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. You can also find details about active sessions. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs. Platform-specific capabilities * Windows * macOS * Android Unattended control: Remote sign-in: Allows an authorized helper to sign in to a corporate Windows device with their own credentials and troubleshoot without requiring an end user to be present or signed in. Unlike attended control, which displays an active user's session, unattended remote sign-in creates a separate authenticated Windows session governed by user authentication, Intune role-based access control (RBAC), and auditing. This capability is initiated from the Microsoft Intune admin center and applies only to physical, corporate-owned, Intune-managed Windows devices. Unattended control: Helpers can connect to Android devices without requiring the sharer to accept the connection each time. This capability requires the Android device to be enrolled in Intune as an Android Enterprise dedicated device.
Microsoft Intune Remote Help is a cloud-based remote support solution that allows IT support teams to connect securely to an end-user's device for real-time assistance. It enables organizations to provide remote troubleshooting and guidance with enterprise security controls in place. Remote Help distinguishes between helpers (support personnel) and sharers (end users sharing their screen), both of whom must sign in with corporate Entra ID accounts for each session. Remote Help only works within your organization's tenant – helpers can't assist users in another tenant or external organization.
Includes: * Attended and unattended support * Connections typically in under eight seconds* * Native iOS and Android applications * Ability to provide support from Android and iOS Devices * Brandable and intuitive user experience * Live chat and fast file transfers * Powerful troubleshooting tools Take Control Plus Includes everything in Take Control AND: * Batch scripting * Registry editing * Secrets vaults * Real-time session monitoring * Ability to connect to Android and iOS Devices * Survey creation tools * Technician performance reporting
15-day free trial. No credit card required. For Customer support teams Remote Support Each technician can conduct unlimited ad-hoc sessions to any computer. For IT support teams Unattended Access Add unlimited technicians to access your configured devices. Integrations - Zendesk, ServiceNow, FreshService, FreshDesk, Jira Professional Mobile Device Support Advanced Session Audit Enterprise Session Recording Free Plan Start with a FREE PLAN to explore core features and basic support needs.
Connect instantly to users and unattended devices with fast, secure remote control across Windows, macOS, Linux, iOS and Android. Watch Try Now Help users when they need you Launch secure, on-demand support sessions without pre-installing software. Access devices anytime Connect securely to unattended computers and servers whenever you need them. Support every major platform Connect across Windows, macOS, Linux, iOS and Android
Simple, Predictable License Pricing Choose the features you need and pay for the sessions you use. No per-device pricing. Try everything free for 30 days. No credit card required.
Unlimited users and remote devices Shared and customized Address Book Granular security policies for operators and remote computers File transfer also with copy and paste, and drag and drop
Iperius is the perfect tool for all companies that offer remote technical assistance services.
On-Demand & Unattended Remote Access Deliver live remote support when it's most needed. Configure unattended computers or servers for remote access and control them when no one's present at the remote end.
Individual Usage: Free Version Start using for free, No card needed Personal Lifetime One-time payment, lifetime access Business Usage: Plans and Prices Flexible plans for professionals and teams Price Calculator Estimate your monthly business cost Special Offers Explore seasonal and bulk discounts Self-Hosted Version Learn more about the pricing for the self-hosted version Why Go Premium? Paid Limits & Options See what’s included in paid plans Talk to Sales: Request Quote Tailored pricing for your business Contact Sales Let’s find the best plan for your needs Learn more about pricing Features Any direction: Remote Device Control Remote Connection Control Panel - Empower Your Remote Desktop Experience Screen Sharing Easy-to-use Screen Share Software to Display in Any Browser Any type of service: Permanent Access Permanent Remote Access - Boost your remote IT management Quick Support Fast Remote Support with Our Seamless Desktop Software! Something Missing? Share your idea or vote for other feature suggestions to improve the system Submit an Idea ADVANCED CONNECTION MODES: Terminal Mode Run scripts, manage systems, and fix issues remotely — without interrupting users. File Transfer Easy File Management: Boost Your Remote Work with Hassle-Free Transfers
Mobile Support Remote Desktop for Android - Secure Browser-Based Access
On-demand Remote Support for active issues, with screen view and control while the person is still there. Continuous access Unattended remote access for approved devices, built for follow-up fixes without restarting the support flow.
Unattended access Just a few clicks to install and gain smooth access to unattended computers or servers. File transfer Secure and reliable remote file transfer to share files and folders between computers during remote sessions.
Ready for company use No human intervention is required to start a remote session: you can automatically activate Supremo when the remote PC starts Windows. All subscribers to a plan can also customize the support software interface with their own brand or logo and distribute it to their customers.
Help Desk Software and ITSM Solve customer issues directly from your Help Desk or ITSM software. With Supremo, you can initiate remote control sessions directly from the support interface.
Unattended support & Wake-on-LAN
Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.
Unattended Access Active Directory Support Cloud & On-Premises Get Free License
Choose your platform Windows macOS Linux iOS Android
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