Drag Alternatives 2026: Compared by Price and Fit
Drag: documented alternatives and customer support buying decisions.
Verified
Keeping is the direct alternative when the team wants incoming email as a compact ticket queue rather than a board mixing conversations and tasks. It keeps agents in Gmail and provides ticket assignment, statuses and internal notes. Compare the mailbox and workflow allowance at the plan you need.
Gmelius fits teams sharing Gmail labels and distributing incoming messages through conditional rules. Its shared drafts and assignment tools deserve a comparison when the support workflow is mostly email. Check monthly conversation and rule capacity before using the headline seat rate.
Hiver is relevant for Gmail-based customer-service controls, particularly response targets and their plan boundaries. Missive is another useful comparison for conversation-linked and standalone tasks when a separate email application is acceptable. Choose by where agents should work and how they track a promised customer update. The Gmail comparison groups the native options; the small-business help desk comparison broadens the choice.
Use the same headcount and required automation scope in every quotation.