Fernand says it is built for small teams and is GDPR compliant and hosted in Europe. The privacy policy lists OVH servers in Roubaix and AWS servers in Paris, France; this does not establish exclusive EU processing across all subprocessors. Vendor source. Vendor source. Vendor source.
Catalog › Product profile
Fernand Review 2026: Pricing, Plans and Customer Support
Fernand is customer support software for small SaaS teams, with email, live chat and a knowledge base; its paid plan adds a Slack Connect shared-inbox integration.
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Facts at a glance
- Starting price
- Do more: $29 per active human per month, monthly billing; an active human is a person able to reply to customers. · as of October 2026
- Free plan
- The free plan includes email, live chat, a knowledge base, unlimited seats and 100 sent messages monthly; Slack Connect requires paid.
- Free trial
- Not documented
- Official website
- https://getfernand.com/
- Category
- Customer Support Software
- Last verified
- 2026-10-22
Key capabilities
Best Customer Support Software for B2B SaaS 2026
| Email and in-product support | Support email and a live chat embedded in the product share the inbox. |
|---|---|
| Shared business-account history | Not documented |
| Linked support and engineering work | Create or attach a Linear issue from a conversation and reopen the thread when the work is done. |
Best B2B Customer Support Software for Slack 2026
| Customer-channel request capture | Customer Slack Connect threads enter the same inbox as email and live chat and can receive replies from Fernand. |
|---|---|
| Private team escalation | Leave an internal note and mention a teammate before replying; the customer sees only the answer. |
| Account and service tracking | Slack threads support ownership, tags, closing, customer history and routing rules. |
| Slack configuration and cost boundary | The monthly paid plan adds Slack Connect and unlimited messages; seats count only when a person can reply to customers. |
Appears in these comparisons
Consider instead
- Pylon — Shares 2 shortlists; ranked above Fernand on Best Customer Support Software for B2B SaaS 2026
- Front — Shares 2 shortlists; ranked above Fernand on Best Customer Support Software for B2B SaaS 2026
- Plain — Shares 2 shortlists; ranked above Fernand on Best Customer Support Software for B2B SaaS 2026
Change log
- 22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published