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Featurebase Review 2026: Pricing, Plans and Help Desk

Support and product feedback software with Messenger, email, company profiles, and linked engineering requests.

Verified 22 October 2026

Facts at a glance

Starting price: Growth is $29 per seat per month billed yearly; Fibi AI adds $0.49 per AI resolution. · as of October 2026
Free plan: The permanent Free helpdesk plan includes one seat and live chat; email is listed on Growth.
Free trial: Not documented
Official website: https://www.featurebase.app/
Category: Customer Support Software
Last verified: 2026-10-22

Email and in-product support	Messenger and email feed the same Inbox; email support is listed on Growth.
Shared business-account history	User and company profiles show their support conversations and Requests.
Linked support and engineering work	Support messages become Requests; linked Linear issues synchronize Request statuses and notify users. This is a Request-based path, not documented conversation reopening.

Customer-channel request capture	Agents reply from Featurebase or Slack; customer messages remain synchronized with the original thread.
Private team escalation	Start linked internal Slack Discussions from customer conversations; anyone in the chosen Slack channel can read the discussion.
Account and service tracking	Slack support has assignment, customer and Company context, SLAs and channel-specific reporting.
Slack configuration and cost boundary	Slack support is listed on Professional at $59 per seat per month billed yearly; AI resolutions are separately metered.

Pylon — Shares 2 shortlists; ranked above Featurebase on Best Customer Support Software for B2B SaaS 2026
Front — Shares 2 shortlists; ranked above Featurebase on Best Customer Support Software for B2B SaaS 2026
Plain — Shares 2 shortlists; ranked above Featurebase on Best Customer Support Software for B2B SaaS 2026

22 October 2026 — Checked 98 facts including Starting price, Free plan, Free trial, Price published