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Best Social Inbox Software for Customer Messages 2026

Compare social inbox software for teams handling comments and direct messages, with assignment, response ownership and plan limits.

Verified

13 products4 category-specific criteria

Compare social inbox software for teams handling comments and direct messages, with assignment, response ownership and plan limits.

  • Sprout Social: Customer-care teams tracking reply work and emerging topics get Sprout Standard’s consolidated inbox alongside performance analytics and real-time conversation discovery; from $199 per seat per month, annual billing
  • Agorapulse: Teams answering public comments and messages get Agorapulse’s shared inbox with assignment; from $79 per user per month, annual billing
  • Hootsuite: Social teams sharing one reply queue can use Hootsuite Standard’s inbox, then move to Advanced for message assignment and auto-routing
  • NapoleonCat: Comment moderators handling multiple social channels get NapoleonCat’s shared inbox with automated moderation and publishing approvals
  • HeyOrca: Agency account teams reviewing client comments get HeyOrca’s inbox for comments, mentions and direct messages beside content approvals and client-ready reports; from $59 per workspace per month

Ranked shortlist

7 of 13 publish a price · 2 offer a free plan · 10 offer a free trial

  1. Why it ranks here: Customer-care teams tracking reply work and emerging topics get Sprout Standard’s consolidated inbox alongside performance analytics and real-time conversation discovery.

    Not a fit if: you need a social inbox below $199 per seat each month; Sprout Standard costs $199 per seat with annual billing.

    Starting price
    $199 per seat per month, annual billing · as of October 2026
    Free plan
    See vendor
    Free trial
    Sprout offers a 30-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    See vendor
    Named integrations
    See vendor
  2. Why it ranks here: Teams answering public comments and messages get Agorapulse’s shared inbox with assignment, listening and reports at $79 per user monthly on annual billing.

    Not a fit if: you cap annual-billed inbox spend below $79 per user monthly; Agorapulse Standard is priced at $79.

    Starting price
    $79 per user per month, annual billing · as of October 2026
    Free plan
    See vendor
    Free trial
    Agorapulse offers a 30-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    Post and inbox assignments on Professional
    Approvals and team permissions
    Professional adds post and inbox assignments
    Named integrations
    See vendor
  3. Why it ranks here: Social teams sharing one reply queue can use Hootsuite Standard’s inbox, then move to Advanced for message assignment and auto-routing.

    Not a fit if: you require message assignment and auto-routing on Standard; Hootsuite places both on Advanced.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    Hootsuite offers a free 14-day trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    Advanced assigns and auto-routes messages
    Approvals and team permissions
    Advanced adds approvals and team collaboration
    Named integrations
    See vendor
  4. Why it ranks here: Comment moderators handling multiple social channels get NapoleonCat’s shared inbox with automated moderation and publishing approvals.

    Not a fit if: you want a moderation inbox without social publishing; NapoleonCat pairs comment moderation with post approvals and publishing.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    NapoleonCat offers a 14-day free trial with no credit card required.
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Approve social content before publishing
    Named integrations
    See vendor
  5. Rank5

    HeyOrca

    Why it ranks here: Agency account teams reviewing client comments get HeyOrca’s inbox for comments, mentions and direct messages beside content approvals and client-ready reports.

    Not a fit if: you set a ceiling below $59 per workspace monthly; HeyOrca Basic is $59 per workspace per month.

    Starting price
    $59 per workspace per month · as of October 2026
    Free plan
    See vendor
    Free trial
    HeyOrca offers a 14-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Social content approval workflows
    Named integrations
    See vendor
  6. Why it ranks here: Teams assigning social replies to an owner get Statusbrew’s inbox with assignment and response tracking alongside approval workflows.

    Not a fit if: you need an agency inbox below $49 per client each month; Statusbrew’s published agency rate is $49.

    Starting price
    $49 per client per month · as of October 2026
    Free plan
    See vendor
    Free trial
    Statusbrew offers a 14-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    Premium adds assignment and approval workflows
    Approvals and team permissions
    Premium includes assignment and approval workflows
    Named integrations
    Google Business Profile; HubSpot; Salesforce
  7. Why it ranks here: Social teams handling comments across channels get Vista Social’s unified inbox with listening and analytics for conversation follow-through.

    Not a fit if: you need a customer-message workspace without social listening; Vista Social combines its unified inbox with listening tools.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    Vista Social offers a 14-day free trial with no credit card required.
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    See vendor
    Named integrations
    See vendor
  8. Rank8

    Buffer

    Why it ranks here: Small organizations can answer comments in Buffer Community while coordinating publishing across a free plan of up to three channels.

    Not a fit if: you need a no-cost social inbox for more than three channels; Buffer Free covers up to three.

    Starting price
    $5 per channel per month, billed yearly · as of October 2026
    Free plan
    Yes
    Free trial
    Buffer offers a 14-day free trial of paid plans.
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Manage, edit and approve social posts with your team
    Named integrations
    Canva; ChatGPT; Zapier; n8n; Grok; Claude
  9. Rank9

    Loomly

    Why it ranks here: Teams joining replies to post planning get Loomly’s conversation assignment and saved replies alongside calendar-based approvals.

    Not a fit if: you need over twelve accounts or three users on Loomly Starter; that tier includes twelve accounts and three users.

    Starting price
    $49 per month, annual billing · as of October 2026
    Free plan
    See vendor
    Free trial
    Loomly offers a 7-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    Saved replies; assign conversations
    Approvals and team permissions
    Approval workflows; custom roles and workflows on Beyond
    Named integrations
    Slack; Teams; Drive; Unsplash; Giphy; Canva; Zapier
  10. Rank10

    Planable

    Why it ranks here: Publishing teams adding shared replies can buy Planable’s unified inbox for comments and direct messages as a separate add-on.

    Not a fit if: you require inbox access in the base plan; Planable sells its unified inbox as a paid add-on.

    Starting price
    $33 per workspace per month · as of October 2026
    Free plan
    Yes
    Free trial
    See vendor
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Optional approvals on Basic; required steps on higher plans
    Named integrations
    See vendor
  11. Rank11

    Sendible

    Why it ranks here: Agencies needing a central reply queue get Sendible’s Priority Inbox beside its workspace-based publishing and scheduled reporting.

    Not a fit if: you need to assign replies to named owners; Sendible’s Priority Inbox centralizes replies.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    Sendible offers a 14-day free trial.
    Social inbox
    Yes
    Inbox assignment and response tracking
    Priority inbox centralizes replies
    Approvals and team permissions
    Team collaboration on Plus
    Named integrations
    Canva; Google Drive; Chrome Extension
  12. Why it ranks here: Enterprise community teams get Brandwatch’s customizable cross-channel inbox, with approval flows and listening across 100 million-plus sources.

    Not a fit if: you want a reply workspace without web and brand monitoring; Brandwatch pairs its inbox with listening across 100 million-plus sources.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    See vendor
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Approval flows with user roles
    Named integrations
    See vendor
  13. Why it ranks here: Large social teams bringing owned, paid and earned conversations together get Sprinklr’s Engagement Dashboard and publishing across 30-plus channels.

    Not a fit if: you need a social inbox without a broad publishing operation; Sprinklr combines its Engagement Dashboard with publishing across 30-plus channels.

    Starting price
    Quote-based
    Free plan
    See vendor
    Free trial
    See vendor
    Social inbox
    Yes
    Inbox assignment and response tracking
    See vendor
    Approvals and team permissions
    Editorial approvals and team task collaboration
    Named integrations
    See vendor

Compare social inbox software by supported conversations, assignment, response ownership and the publishing plan that surrounds customer messages.

Shared inbox for comments and direct messages

Sprout Standard includes a consolidated inbox at $199 per seat each month. Hootsuite Standard responds from one inbox, while Advanced adds assignment and auto-routing; Planable sells its unified inbox as a paid add-on.

Agency social inbox for client accounts

HeyOrca brings comments, mentions and direct messages into one social inbox alongside approvals and client-ready reporting. Its Basic plan starts at $59 per workspace monthly, so agency teams can compare workspace billing with per-seat and per-user plans.

Open the Buffer product review for a comment-response workflow and its three-channel free plan.

How this comparison is made

Ranked on documented capabilities and verified pricing from official vendor sources. Every fact links to its source and check date, and the criteria are specific to this buying situation.

Read the methodology →

How we assessed this shortlist

Products are ordered first by vendor positioning for shared social conversations, then by documented inbox coverage, assignment and response tracking, followed by published price transparency. Channel coverage and workflow depth guide ties; no product identifier breaks a tie.

Compare the deciding features

Category-specific workflows and plan requirements
Best Social Inbox Software for Customer Messages 2026: documented features
ProductSocial inboxInbox assignment and response trackingApprovals and team permissionsNamed integrations
Sprout SocialSprout Standard includes a consolidated inbox.[1]See vendor[2] [1]See vendor[2] [1]See vendor[2] [1]
AgorapulseAgorapulse brings messages and organic comments into one inbox.[3]Inbox assignments and team performance reports[3]Post and inbox assignments on Professional[3]See vendor[4] [3]
HootsuiteHootsuite Standard responds to messages from one inbox.[5]Message assignment and auto-routing on Advanced[5]Approvals and team collaboration on Advanced[5]See vendor[6] [5]
NapoleonCatNapoleonCat centralizes conversations and automates moderation in a shared inbox.[7]See vendor[7]NapoleonCat supports approving, scheduling and publishing social content.[8]See vendor[8]
HeyOrcaHeyOrca brings comments, mentions and direct messages into one social inbox.[9]See vendor[9]HeyOrca includes approval workflows for social content.[9]See vendor[9]
StatusbrewStatusbrew Lite includes an all-in-one social inbox.[10]Statusbrew Premium includes assignment and approval workflows.[10]Statusbrew Premium includes assignment and approval workflows, with 6 users and 15 social profiles.[10]Statusbrew Standard includes Google Business Profile integration, and Enterprise includes HubSpot and Salesforce integration.[10]
Vista SocialVista Social provides a unified inbox for social comments and messages.[11]See vendor[11]See vendor[11]See vendor[11]
BufferBuffer’s Community feature brings social comments into a shared response workspace.[12]See vendor[12] [13]Team collaboration and post approvals[12]Canva; ChatGPT; Zapier; n8n; Grok; Claude[12]
LoomlyLoomly supports replying to interactions and assigning conversations.[14] [15]Saved replies and conversation assignment[15]Approval workflows in Starter; custom workflows on Beyond[15]Slack; Microsoft Teams; Google Drive; Unsplash; Giphy; Canva; Zapier[15] [15] [15]
PlanablePlanable offers a paid add-on with a unified inbox for comments and direct messages.[16]See vendor[17] [16]Approval flows with plan-based options[16]See vendor[17] [16]
SendibleSendible offers a priority inbox for centralizing replies.[18]Centralized replies in priority inbox[18]Sendible Plus adds team collaboration tools.[19]Canva; Google Drive; Chrome Extension[18]
Brandwatch Social Media ManagementBrandwatch provides a customizable inbox for social interactions.[20]See vendor[20]Content calendar approval flows with user roles[21]See vendor[20]
Sprinklr SocialSprinklr’s Engagement Dashboard brings comments, mentions and messages into a single space.[22]See vendor[22]Sprinklr’s editorial calendar supports approvals and team task collaboration.[22]See vendor[23]

Evidence and sources

  1. Sprout Social Pricing - How Much Does Sprout Social Cost?Retrieved 2026-10-27T06:09:21Z

    Try Sprout free for 30 days No credit card required. Annual billing. Plans Standard Perfect for small teams managing a few profiles across social networks $ 199 per seat/month Start your free trial 5 social profiles Consolidated inbox and collaboration tools Keyword and location monitoring Trellis AI agent Review management Most popular Professional Best for teams handling a lot of profiles with high engagement $ 299 per seat/month Start your free trial Everything in Standard, plus: Unlimited social profiles Message tagging Extensive competitor, tag and paid insights Enhance Post by AI Assist Advanced Built for the challenges of cross-functional teams and workflows $ 399 per seat/month Start your free trial Everything in Professional, plus: Enhance Reply by AI Assist Sentiment in the

  2. Sprout Social: Social Media Management ToolRetrieved 2026-10-27T06:09:21Z

    Powerful tools for social media management Email address Try free for 30 days Own every social media touchpoint Tour the product Plan & schedule content Simplify workflows and collaboration to make sure your brand is always active where (and when) it matters most. Plan & schedule content Simplify workflows and collaboration to make sure your brand is always active where (and when) it matters most. Engage with customers Leverage AI to reply with speed and empathy, creating consistent, high-quality experiences at scale. Engage with customers Leverage AI to reply with speed and empathy, creating consistent, high-quality experiences at scale. Analyze your performance Access analytics that reveal insights that inform business goals and showcase your impact. Analyze your performance Access

  3. Social Media Management Pricing For Growing Teams | AgorapulseRetrieved 2026-10-27T06:09:21Z

    Standard Built for social media managers handling it all themselves $79 $99 per user /month Save $240 /year Try for free now Schedule and publish unlimited posts Manage all messages and organic comments from one inbox Access basic reports on your audience and top content, and export branded reports Professional Perfect for growing teams who need to move faster together $119 $149 per user /month Save $360 /year Try for free now Everything in Standard, plus: Expand your publishing toolbox with link in bio, Instagram product tagging, and calendar notes Monitor and reply to ad comments Improve teamwork with post and inbox assignments, plus team performance reports The most popular Advanced Ideal for teams needing structure and deeper insights $149 $199 per user /month Save $600 /year Try for

  4. Social Media Management Software | AgorapulseRetrieved 2026-10-27T06:09:21Z

    Inbox Take control of your social interactions Publishing Everything you need to publish on social media Listening Discover what people are saying about your brand, industry, and competitors ROI Measure the business results of your social media efforts Reporting Get actionable insights to inform your social strategy Archie New! Turn your best content into on-brand social posts Advanced features Agorapulse AI AI sidekick inside your tool PulseLink in Bio Link in bio tool from Agorapulse Advocacy Amplify your message to boost reach See Agorapulse In Action An On-Demand Demo you can watch in less time than it takes to finish your coffee—no sign-up required! Learn More Solutions For Agencies Preferred choice for agencies, priced for growing teams For E-Commerce Sell online easily and

  5. Hootsuite Plans, Prices, and FeaturesRetrieved 2026-10-27T06:09:21Z

    Pick your plan and try it for free No credit card required Cancel anytime No commitment Standard Manage up to 10 social media accounts from one calendar. per month per user/month * Free 14-day trial Includes: Schedule unlimited social posts* Generate posts and images with AI Respond to messages from one inbox Monitor your brand and competitors Purchase as many user seats as you need Most popular Professional Manage unlimited social accounts and automate repetitive work. per month per user/month * Free 14-day trial Everything in Standard, plus: Manage unlimited social accounts Automate inbox replies and workflows Forecast social trends up to 90 days ahead Build custom performance reports Advanced Streamline approvals and co-work across teams. per month per user/month * Free 14-day trial

  6. Social Media Marketing and Management Tool | HootsuiteRetrieved 2026-10-27T06:09:21Z

    Rated #1 in social media management Social can be chaotic. complicated. risky. sloppy. noisy. Hootsuite keeps you calm. confident. compliant. human. focused. Social moves fast. Hootsuite keeps you ahead. Start your free trial Request a demo Strategize, organize, and simplify social media marketing Take the busywork out of social media marketing. With Hootsuite, you can spot opportunities, get answers, and take action faster, all from one connected platform. See what matters. Track trends, conversations, competitors, and emerging risks across the market without digging through dashboards. Know what to do next. Ask questions in plain language and get answers grounded in your social data, connected accounts, content, and customer conversations. Take action faster. Create content, engage

  7. Social Media Engagement Tools | Unified Social Media InboxRetrieved 2026-10-27T06:19:36Z

    Social media engagement tools with AI-driven moderation that keep your unified inbox clean, your team aligned, and your customers happy. Quickly respond to comments and messages — including those from ads — as well as reviews. Use internal notes, conversation history, personal contact information to make each interaction truly unique and relevant.

  8. Social Media Management Tool for Engagement | NapoleonCatRetrieved 2026-10-27T06:19:36Z

    Automate approving, scheduling, and publishing your social media content across different accounts and platforms. Use our AI assistant to instantly create engaging post captions. Map it all out in a shared, color-coded calendar and keep everyone in the team on the same page.

  9. HeyOrca | Social Media Tool for Teams and AgenciesRetrieved 2026-10-27T06:38:34Z

    Social inbox Manage comments, mentions, and DMs from one place so your team can spend more time connecting with your community.

  10. Statusbrew Pricing - Find Out How Much Statusbrew Costs?Retrieved 2026-10-27T07:36:48Z

    For growing agencies What's Included? Absolutely Everything! Unlimited spaces, shareable calendars, reports, and more! From $49 /mo/client Book a free demo

  11. Vista Social | AI-powered command center for social mediaRetrieved 2026-10-27T06:38:34Z

    Engagement Easily manage comments and messages with a unified social inbox.

  12. Buffer: Social media management for everyoneRetrieved 2026-10-27T06:09:21Z

    Reply to comments in a flash Engage with your audience across all your channels at 10x speed. Buffer will help you triage and respond to comments from one simple dashboard. Learn more Insights Answers, not just analytics Whether it’s basic analytics or in-depth reporting, Buffer will help you learn what works and how to improve. Learn more … and so much more! Collaborate Manage, edit, and approve social media posts from your team. Learn more

  13. Pricing | BufferRetrieved 2026-10-27T06:09:21Z

    Free forever Connect up to 3 channels Let's go What's included 10 scheduled posts per channel - refill anytime 10 scheduled posts per channel - refill anytime description 100 ideas 100 ideas description 1 user account 1 user account description AI Assistant AI Assistant description Insights Insights description API access API access description 1 API key 3,000 requests/month Community inbox Community inbox description World-class customer support World-class customer support description Essentials Recommended $5 /month 1 channel · $ 60 billed yearly (save 2 months) Start 14-day free trial What's included Unlimited scheduled posts per channel Unlimited scheduled posts per channel description Unlimited ideas Unlimited ideas description 1 user account 1 user account description AI Assistant

  14. Social Media Management Platform | LoomlyRetrieved 2026-10-27T06:09:21Z

    Let AI safely handle comments & DMs Respond faster without losing your brand voice. AI helps craft replies, flag important messages, and keep conversations active across all your social channels. Start for free Stay on top of mentions, trends & competitors Track sentiment, monitor brand mentions, and uncover trending topics that help you create content your audience actually cares about. Start for free Sharpen your social strategy with every post Understand what works and why. AI analyzes your

  15. Loomly Pricing & Plans for Social Media ManagementRetrieved 2026-10-27T06:09:21Z

    Replying to interactions Saved replies Assign conversations Reporting Post analytics dashboard Export reports Link shortener analytics Advanced analytics Schedule reports Content export List view Calendar view Post view Custom branding Branded

  16. Planable pricing: plans for agencies, brands, and enterprise teamsRetrieved 2026-10-27T06:09:21Z

    Social inbox ($7.5/workspace/month) comments & DMs unified inbox AI replies sort by sentiment Social listening ($82.5/workspace/month) brand, topics, competitors metrics & detailed mentions sentiment analysis data exports via CSV, MCP, API Most popular Pro $ 49 per workspace per month Start with 50 free posts No. of workspaces Workspaces A workspace is a dedicated space for one client, brand, or

  17. Planable: collaboration-first social media management toolRetrieved 2026-10-27T06:09:21Z

    Planable Manage your socials as a team SE Ranking Grow your visibility with AI SEO SE Visible Analyze AI visibility strategically INDUSTRIES For agencies impress your clients and take on more For multi-location brands all your locations, one content flow For multi-brand companies content collaboration at scale USE CASES Unified marketing calendar full visibility and control across every channel Agency content operations align your clients, team & content Campaign management plan, execute, and measure in one place Social media collaboration keep everyone in sync, from draft to post SEO & AI search secure your brand’s visibility everywhere AI visibility get strategic insights into AI results Aisha M. , Co-founder @Creative Label Planable is the best client-facing social media tool we've

  18. Sendible: Social Media Management Tool with Unlimited UsersRetrieved 2026-10-27T06:09:21Z

    Features Workspaces Keep client brands separate and scale retainers without chaos. Client connect Never ask a client or another team for their password again. Priority inbox Centralise replies and cut inbox management time. See all features Evergreen content Recycle top posts automatically to keep feeds active. Smart compose Draft, polish and schedule posts to 50 profiles in seconds. Campaign management Plan, tag, and track multi-channel campaigns. White label Offer world-class social software under your brand. Automated reports Schedule performance reports directly to stakeholders' inboxes. Dynamic fields Use placeholders to automatically personalise multiple posts. New release Workspaces Organise every client, brand or location in its own workspace! Integrations NETWORKS Instagram

  19. Sendible Pricing: Unlimited Users, Zero Per-Seat TaxesRetrieved 2026-10-27T06:09:21Z

    Unlimited users on all plans. Monthly Yearly Save 15% 14-day free trial No card required Cancel anytime No contract $USD £GBP €EUR Core Essential management for 1 or 2 brands or locations /mo 1 A workspace is a dedicated space for organising and scheduling content, with its own profiles, messages, reports, and queues. Each workspace comes with 6 social profiles . ">workspace A social profile is a single connected account you publish to — e.g. a Facebook Page, Instagram, LinkedIn or X account. Profiles are allocated per workspace, with 6 in each . "> Start a free trial Add as many users as your need (team members, freelancers, stakeholders, and clients). "> Unlimited users Schedule unlimited posts across all your connected profiles — no monthly cap "> Unlimited scheduling Use the AI

  20. Enterprise Social Media Management Solution | BrandwatchRetrieved 2026-10-27T06:19:36Z

    One smart social inbox Manage your community in one easy-to-use and customizable inbox. Cross-channel inbox Facebook, Twitter, TikTok, Instagram, LinkedIn, WhatsApp, and YouTube are all covered Customizable feeds Automation Audience profile cards.

  21. Enterprise Social Media Management Solution | BrandwatchRetrieved 2026-10-27T07:58:05Z

    Best-in-class collaboration Work with our integrated content calendar and approval flows to ensure quality and on-brand content across campaigns and teams. One calendar All your organic and paid content visible in one intuitive interface User roles Define who approves your content before it goes out

  22. Social Media Publishing & Scheduling Tool | SprinklrRetrieved 2026-10-27T06:19:36Z

    Digital Asset Manager Create, store and organize content. Identify top-performing media, bulk upload assets, search content, and seek approvals – all from a single space. Editorial Calendar Get a complete overview of your posts, events and campaigns. Customize views, filter content, manage approvals and collaborate on tasks effortlessly. Omnichannel Publisher Publish across 30+ channels simultaneously. Preview posts, make channel-specific customizations, schedule at AI-recommended times and boost posts through ads. Engagement Dashboard View comments, mentions and messages across channels in a single space. Analyze sentiment, identify engageable messages, automate message routing and responses and stay on-brand with AI-powered compliance alerts. Reporting and Analytics Monitor the performance of your paid, owned and earned media in one single dashboard. Get AI-powered insights into channel, content, location and audience. Create custom metrics and easily share performance data as reports or presentations.

  23. Sprinklr Social: AI-Powered Social Media Management PlatformRetrieved 2026-10-27T06:19:36Z

    Social Media Publishing and Engagement Social Marketing for Distributed Teams Employee Advocacy Works Best With Social Listening Social Advertising Social Customer Service

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