| Level | Level monitors device conditions in real time and notifies the team when they change.[1] | Level patches OS updates and third-party apps across Windows, macOS, and Linux, with staged rollouts.[2] | Level supports scripts targeted to a device, group, or tag and automation workflows.[3] | Browser-based remote control for Windows, macOS, and Linux; encrypted sessions; role permissions and activity logging.[4] |
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| NinjaOne RMM | Real-time monitoring alerts technicians when a device issue arises.[5] | NinjaOne describes operating-system patching for Windows, macOS, and Linux and automatic updates for over 200 third-party applications.[5] | NinjaOne describes automation for app installs, patching, device setup, and maintenance.[5] | NinjaOne describes four remote access solutions for direct control of managed endpoints.[5] |
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| ConnectWise Automate | ConnectWise Automate proactively monitors endpoints and offers customizable monitoring and automation.[6] | Automate applies Windows OS patches with approval policies, pilot groups, and maintenance windows.[6] | Automate uses AI assistance to draft PowerShell scripts for technician review and approval.[6] | Automate provides endpoint access for diagnostics and fixes, with role-based permissions and audit trails.[6] [7] |
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| Naverisk RMM | Naverisk monitors Windows, Mac, Linux, and SNMP devices and routes granular alerts to technicians by time and business criticality.[8] | Naverisk includes patching in its device and network management toolset.[8] | Naverisk provides a remote console, task manager, scripts, and automation for Windows, Linux, and Mac devices.[8] | Naverisk lists remote command line and remote control integrations with Splashtop, TeamViewer, and ScreenConnect.[8] |
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| Syncro RMM | Syncro lets MSPs monitor devices, set policies, and proactively address issues.[9] | Syncro lists endpoint management and patch management within RMM and Endpoint Management.[9] | Syncro lists a scripting engine within RMM and Endpoint Management.[9] | Syncro lists remote access and control within RMM and Endpoint Management.[9] |
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| Datto RMM | Kaseya describes real-time monitoring, automated alerts, and rapid auto-remediation.[10] | Automate routine IT tasks and processes by automating everything from endpoint configuration and system maintenance to patching, incident response and reporting.[10] | Kaseya describes automating endpoint configuration, system maintenance, patching, incident response, and reporting.[10] | Kaseya lists remote access and control among its RMM functions.[10] |
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| Kaseya VSA | Kaseya describes real-time monitoring, automated alerts, and rapid auto-remediation.[10] | Kaseya lists patching among tasks automated by its RMM tools.[10] | Kaseya describes automating endpoint configuration, system maintenance, patching, incident response, and reporting.[10] | Kaseya lists remote access and control among its RMM functions.[10] |
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| N-able N-sight | One screen shows you status and alerts for all endpoints, and allows you to take action or remote into a device.[11] | N-able describes vulnerability management and reliable patching with built-in AI security experts.[11] | N-zo AI assistant speeds diagnostics and action across the platform.[11] | One screen shows you status and alerts for all endpoints, and allows you to take action or remote into a device.[11] |
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| SuperOps RMM | SuperOps monitors workstations, servers, and network devices; its AI-powered alerts surface anomalies.[12] [12] | OS and third-party patches are identified, approved, and deployed on schedule across the fleet.[12] | Monica generates ready-to-deploy scripts for Windows, Mac, or Linux from plain-English requests.[12] | See vendor[12] |
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| ManageEngine RMM Central | RMM Central monitors device status, performance issues, bandwidth, and alarms across customer networks.[13] | RMM Central automates patches for Windows, Mac, Linux, and more than 1,000 third-party applications.[13] | See vendor[13] | RMM Central remote troubleshooting includes multi-user collaboration, file transfers, and video recording.[13] |
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| Pulseway | Pulseway is RMM software with automation, patching, remote control and network discovery.[14] | Pulseway lists operating systems and third-party applications under Patch Management.[14] | Pulseway lists scripting and auto-remediation under Scripting & Automation.[14] | Pulseway lists unlimited sessions and multi-screen support under Remote Control.[14] |
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| ITarian RMM | ITarian shows device health and performance across customer environments.[15] | ITarian applies OS and third-party patches across customer environments.[16] | ITarian automates endpoint maintenance and remediation with scripts, policies, and workflows.[15] | ITarian lets technicians investigate and manage customer endpoints remotely.[15] |
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| ManageEngine Endpoint Central | Endpoint Central monitors software usage and notifies administrators of hardware changes around the clock.[17] | Endpoint Central automates patch deployment for Windows, Mac, Linux, and third-party applications.[17] | Endpoint Central describes automated patch deployment for operating systems and third-party applications.[17] | Endpoint Central lets technicians remotely connect with end users and solve issues in real time.[17] |
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| HCL BigFix Lifecycle | HCL BigFix Lifecycle provides 360-degree endpoint visibility, control, and compliance enforcement.[18] | HCL BigFix Lifecycle deploys patches to distributed and virtual endpoints across Windows, UNIX, Linux, and macOS, including third-party patches for Adobe, Mozilla, Apple, and Oracle.[18] | HCL BigFix Lifecycle automates patching, software distribution, OS deployments, migrations, and reimaging.[18] | HCL BigFix Lifecycle supports remote desktop control and endpoint troubleshooting.[18] |
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| Splashtop AEM | Splashtop AEM provides endpoint monitoring and centralized patch deployment status for Windows and macOS devices.[19] | Splashtop AEM patches Windows and macOS operating systems and third-party apps with staged rollouts and centralized deployment status.[19] | Splashtop AEM runs or schedules scripts across multiple endpoints.[19] | Splashtop AEM remote control works on Windows, Mac, and Linux devices with or without an end user present.[19] |
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